Solutions Architect, Language Services (AI & Management System Integration)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

Solutions Architect, Language Services (AI & Management System Integration)
Location: Flexible / Remote

As a Solutions Architect specializing in language services, you will design, implement, and optimize end-to-end solutions that integrate AI-driven language technologies with Translation Management Systems (TMS), Content Management Systems (CMS), and other enterprise platforms. A critical part of the role is partnering with our in-house software development and our language services operations team to build an orchestrated language-services technology environment—a coherent, modular ecosystem in which every component works seamlessly together. You will translate business requirements into scalable, secure architectures, ensuring accelerated multilingual content delivery, consistent quality, and actionable linguistic insights.

1. Architectural Design & Integration

• Lead requirements-gathering workshops with internal stakeholders, external clients, and in-house developers to define integration points and orchestration patterns.
• Produce solution blueprints, data-flow diagrams, and interface specifications that balance security, scalability, and maintainability.
• Design and oversee robust APIs, webhooks, and middleware bridging TMS and CAT systems (e.g., XTM, XTRF, memoQ, and our inhouse system) with CMS, DMS (e.g. Wordpress, Sharepoint, Veeva) and other core systems.

2. AI & Automation Strategy

• Establish frameworks for AI based (language) technologies and adaptive learning loops that continuously improve quality.
• Partner with data-science teams and internal developers to embed custom NLP components (e.g., terminology QA, sentiment analysis) into the localization pipeline.
• Define and track KPIs (quality, throughput, cost) that quantify the impact of AI and orchestration.

3. Technical Leadership & Implementation

• Co-architect with the in-house development team a service layer that orchestrates content flows, scheduling, and real-time status updates across all language-technology components.
• Provide guidance on cloud infrastructure (AWS, Azure, GCP) for deploying AI inference endpoints, translation-memory caches, and containerized TMS instances.
• Review and validate custom code (Python, Java, C#, etc) and low-code automations, ensuring they meet performance, security, and compliance standards.

4. Internal & Client Collaboration

• Serve as the primary technical liaison during pre-sales, crafting solution proposals and presenting high-level architectures to clients.
• Facilitate joint design sessions that include linguists, project managers, product owners, and software engineers to align scope, data models, and orchestration workflows.
• Lead pilot projects, providing regular status updates, risk assessments, and mitigation strategies.

5. Quality Assurance & Continuous Improvement

• Implement automated QA checks (e.g., terminology compliance, tag integrity
• Monitor production environments, troubleshoot integration issues, and spearhead iterative enhancements.

Your profile

• Education & Experience
  • Bachelor’s or Master’s in Computer Science, Engineering, Computational Linguistics, or related discipline, or equivalent experience
  • 5+ years designing and deploying enterprise-level solutions; at least 3 in language services/localization.
  • Proven experience embedding AI/NLP components in production systems and collaborating closely with internal software teams.
• Technical Skills
  • RESTful API design, secure authentication (OAuth 2.0, JWT).
  • Deep familiarity with at least one enterprise TMS and its SDK/API.
  • Familiarity with programming languages (Python, Java, C# etc) and experience with containerization (Docker, Kubernetes).
  • Experience co-engineering connectors in partnership with in-house development teams.
• AI & NLP Expertise
  • Hands-on with neural MT engines, LLM APIs, and NLP libraries
  • Understanding of data-privacy regulations (GDPR, CCPA) and secure data-pipeline design.
• Soft Skills & Leadership
  • Exceptional cross-functional communication—able to bridge gaps between linguists, product owners, and developers.
  • Demonstrated ability to foster a culture of documentation and knowledge sharing.
  • Consultative, client-facing mindset with strong presentation skills.

Core Competencies

Solution Vision & Strategy

A technology roadmap, co-developed with product owners and in-house engineers, that supports new AI capabilities and scaling content volumes.

Integration & Orchestration

Disparate systems (TMS, CMS, DMS, CRM, ERP) operate as a unified platform through software orchestration and event-driven workflows.

Quality Focus

Automated QA gates embedded in localization pipeline ensure linguistic and technical accuracy without manual bottlenecks.

Collaboration & Mentoring

Frequent architecture reviews, paired design sessions, and knowledge-sharing forums keep dev and localization teams aligned.

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What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values.   We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply