Solution Architect
At WestLink, we’re more than just a software development agency—we’re your strategic partner in innovation. Driven by an entrepreneurial spirit, we go beyond conventional development to craft exceptional, high-impact software solutions. Our team is creative, adaptive, and accountable, always anticipating client needs and delivering results that exceed expectations.
About the Role
We are seeking experienced and driven Architects to support transformative call center initiatives leveraging NICE CXone and/or Amazon Connect. The ideal candidates will bring a proven track record in cloud contact center engineering, systems integration, and infrastructure deployment within enterprise environments. You'll be a critical part of our client’s efforts to modernize and optimize customer experience operations through intelligent automation, deep integrations, and scalable cloud-native architecture.
Responsibilities:
- Lead architectural planning and cloud platform design for CX transformation projects
- Translate business goals into technical solutions aligned with platform capabilities
- Ensure scalability, security, and compliance standards across environments
Key Skills:
- End-to-end knowledge of contact center ecosystems
- Platform evaluation (NICE vs Amazon Connect)
- Security, regulatory, and privacy compliance in cloud environments
Tooling Expertise by Platform
PlatformTools & LanguagesNotesNICE CXoneStudio, REST APIs, WFM, QMWorkflow scripting, API-driven integrationsAmazon ConnectLambda, Step Functions, Lex, DynamoDBDeep AWS knowledge, especially in enterprise contexts
Qualifications
- 3–7+ years of relevant development or cloud engineering experience
- Hands-on experience with at least one: NICE CXone or Amazon Connect
- Familiarity with CRM/contact center data flows and customer service operations
- Experience working in Agile teams and CI/CD environments
- AWS or NICE certifications (preferred)
What We Offer
- Opportunity to work on high-impact transformation initiatives
- Collaborative and inclusive team culture
- Professional development and certification support
- Competitive compensation and benefits (customize as needed)
Job Types: Full-time, Contract
Work Location: Remote
