Are you a current Elekta employee?
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives?
We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We don’t just build technology. We build hope for everyone dealing with cancer.
What you’ll do at Elekta
As a Service Operations Specialist who speaks Italian, you will play a vital role within Elekta Business Services, supporting the service structure across the organization. Reporting to the EBS Team Leader, you will perform a wide range of administrative and service-related tasks with a strong focus on accuracy, communication, and continuous improvement. Your contributions will ensure high-quality service delivery and streamlined processes—directly supporting Elekta’s mission to bring hope to everyone affected by cancer.
You will be part of a global, collaborative team and work in a dynamic environment where your expertise and commitment to service excellence will make a difference.
Responsibilities
You’ll be responsible for performing the following tasks in accordance with company rules and procedures:
Supporting the creation and maintenance of Service Agreements in CLM throughout their lifecycle
Managing invoice distribution and assisting with resolution of billing queries
Coordinating cash collection activities
Collaborating with stakeholders on service operations and reporting
Contributing to process documentation, optimization, and continuous improvement
Communicating with internal and external stakeholders to ensure service excellence
Issuing Service Invoices
PO Collection
Creating Service Sales Opportunities and Quotes in CLM
Follow-up calls with Customer Survey
Management and prioritizing of submitted and/or delegated tasks
Supporting, train & mentor other team members
Performing other activities commissioned by Team Leader or Director, associated with the development of business and/or Service Operations department.
The right stuff
You are highly detail-oriented and organized, with a proactive mindset and passion for process efficiency. You thrive in a fast-paced environment, enjoy collaborating with others, and take pride in your ability to deliver high-quality work while balancing multiple priorities.
Strong sense of ownership and accountability for individual and team results
Ability to multitask and manage deadlines in a high-pressure setting
Excellent communication skills, both internally and externally
Team spirit and a collaborative attitude
Commitment to quality, efficiency, and continuous improvement
What you bring
You have a strong background in customer or sales service support, excellent language skills, and the ability to work across systems and departments. You’re confident navigating process documentation, optimizing workflows, and contributing to team-wide goals.
Advanced Italian, French and English proficiency (spoken and written)
MA or BA in Economy or Linguistics
Minimum 2 years of experience in customer service or sales service support roles
Experience working in ERP systems (Movex preferred)
Proficiency in MS Office
Strong process orientation and ability to write/read process maps, SOPs, and work instructions
Understanding of VA, NVA, NNVA concepts with a track record of workflow optimization
Strong analytical skills
Working knowledge of CLM (Service Max) is an asset
We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we’re looking for!
What you’ll get
In this role, you will work for a higher purpose: hope for everyone dealing with cancer, and for everyone—regardless of where in the world they are—to have access to the best cancer care. In addition to this, Elekta in Poland offers a range of benefits:
Competitive compensation package, including bonus scheme policy
Multiple employee benefits packages (MyBenefit Cafeteria, private medical care, life-insurance, pension plan – PPE)
Hybrid work option (you are required to work on location at least 3 days/week)
Career development – wide range of learning opportunities
Free fresh fruits in the office
Hiring process
We look forward to hearing from you! Please submit your application and résumé in English via the “Apply” button.
Your Elekta contact
For any questions or further information about this position, please contact our Global Talent Acquisition Partner responsible Gustaf Ericson at [email protected]. We do not accept applications via e-mail.
About Elekta
As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders.
More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives, and bring hope to everyone dealing with cancer. To us, it’s personal, and our global team of 4,700 employees combines passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope.
Elekta is headquartered in Stockholm, Sweden, with a presence in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow @Elekta on Twitter and on LinkedIn.
