What you will do
Manage collections by contacting customers via phone/email, following collection strategies, and reconciling accounts in ERP.
Liaise with internal teams (Customer Service, Sales, Pricing, Credit, Back Office) to resolve issues, update portfolios, and ensure smooth operations.
Negotiate payment agreements with customers and escalate unresolved collection issues when necessary.
Investigate and resolve disputed invoices through regular collaboration with commercial teams.
Monitor and support credit management by ensuring accurate credit limits and preventing blocked orders.
Minimize bad debt through proactive collections, preparing calculations, and performing portfolio assessments.
Contribute to continuous process improvements, update internal documentation, and maintain accurate customer master data.
Support audits, ensure compliance with internal controls, and prepare regular/ad-hoc reports for stakeholders.
What you need
Required:
BS/BA in Business Administration, Accounting, Finance or related field
Between 2 and 4 years of I2C experience
Advanced MS Office skills
Fluent spoken and written English and Dutch
Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others)
