Company Description
Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.
Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:
- Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
- Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
- Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
- Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.
With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.
Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:
Flexible and hybrid work:
- Flexible working hours.
- Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.
Attractive financial benefits:
- A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
- Generous referral bonuses, offering up to PLN6,000 for referring specialists.
- Additional revenue sharing opportunities for initiating partnerships with new clients.
Professional development and team support:
- Ongoing guidance from a dedicated Team Manager for each employee.
- Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.
Community and Well-Being:
- Dedicated team-building budget for online and on-site team events.
- Opportunities to participate in charitable initiatives and local sports programs.
- A supportive and inclusive work culture with an emphasis on diversity and mutual respect.
Job Description
We are looking for a Senior AI Data Engineer to join an exciting project for our client in the telecommunications sector. This is a Technical Leader role, ideal for someone passionate about AI innovation and eager to shape the future of customer care platforms.
Main Responsibilities:
- Lead the development and implementation of AI-powered features for a Customer Care platform.
- Design and deploy Machine Learning and NLP models to automate customer inquiries.
- Collaborate with DevOps and cloud architects to ensure a high-performance, scalable, and secure Azure-based architecture.
- Optimize AI models to enhance customer experience.
- Integrate Conversational AI, chatbots, and language models into the platform.
- Evaluate emerging technologies and best practices in Artificial Intelligence.
- Mentor and guide a team of AI/ML developers.
Qualifications
- Degree in Computer Science, Data Science, Artificial Intelligence, or a related field.
- Several years of experience in AI and Machine Learning development, preferably in Customer Care solutions.
- Strong proficiency in Python and NLP frameworks.
- Hands-on experience with Azure AI services (e.g., Azure Machine Learning, Cognitive Services, Bot Services).
- Solid understanding of cloud architectures and microservices on Azure.
- Experience with CI/CD pipelines and MLOps.
- Excellent leadership and communication skills.
- Analytical mindset with strong problem-solving abilities.
- Polish and English at a minimum B2 level.
Additional Information
- Hybrid work - 3 days from the office per week from Warsaw, Lublin or Poznań.
