SAP SCM Specialist (SCM/LO)

Responsibilities:

• Analyze and resolve complex technical issues related to SAP SCM module and customer-specific solutions
• Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP SCM module and customer-specific solutions
• Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues
• Foster strong relationships with clients by addressing support topics promptly and effectively
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing

Requirements:

• Bachelor's degree in Information Technology, Business Administration, or a related field
• Comprehensive knowledge of SAP SCM module to manage and optimize supply chain operations, including demand planning, inventory management, and supply network planning within SAP S/4HANA (preferred version 2020 or similar)
• Skilled in leveraging SAP Advanced Planning and Optimization (APO) tools to enhance supply chain efficiency and responsiveness
• Proficiency in resolving SCM-related issues, ensuring smooth operation of procurement, distribution, and logistics processes
• General knowledge of logistics processes is important
• General knowledge of the integration processes of external systems with SAP SCM modules
• Strong analytical skills to diagnose issues and develop effective solutions for complex problems
• Ability to maintain and enhance customer relationships through effective communication and support
• Familiarity with ticket management systems to track and manage support requests efficiently
• Understanding of project management principles to successfully manage smallscale projects and changes
• Excellent communication skills to interact with team members and clients, both verbally and in writing
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies
• Ability to work independently and manage multiple priorities
• Understanding of ITIL principles and the overall managed service process
• Very good command of English, both spoken and written
• SAP certifications in relevant modules

Nice to have:

• Knowledge of German

Offer:

• Private medical care
• Co-financing for the sports card
• Training & learning opportunities
• Constant support of dedicated consultant
• Employee referral program