SAP BASIS & Cross Application Specialist

Responsibilities:

• Support authorization management activities, including configuring user roles and profiles to ensure secure and compliant SAP environments
• Develop and enforce security policies, regularly updating authorization structures to prevent unauthorized access and protect data integrity
• Work with SAP teams to integrate security measures across applications, troubleshoot authorization issues, and conduct regular security audits
• Provide 2nd and 3rd Line Support to address and resolve tickets related to basis and authorization modules and customer-specific solutions
• Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions
• Design and enhance of SAP security roles to meet business requirements
• GRC System administration
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues
• Foster strong relationships with clients by addressing support topics promptly and effectively
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing

Requirements:

• Bachelor's degree in Information Technology, Business Administration, or a related field
• Strong knowledge of SAP Basis and BC-SEC modules, including experience with user role and profile configuration, and authorization object management
• Expertise in developing and implementing SAP security policies and procedures, with a focus on compliance and risk mitigation
• Ability to troubleshoot and resolve authorization issues efficiently, ensuring minimal disruption to SAP operations
• Excellent communication skills to work effectively with cross-functional teams and to conduct user training sessions on SAP security practices
• Capacity to perform security audits, analyze authorization structures, and recommend improvements to safeguard the SAP landscape
• Expertise in troubleshooting system issues and providing user training to enhance SAP adoption
• Strong analytical skills to diagnose issues and develop effective solutions for complex problems
• Ability to maintain and enhance customer relationships through effective communication and support
• Familiarity with ticket management systems to track and manage support requests efficiently
• Understanding of project management principles to successfully manage smallscale projects and changes
• Excellent communication skills to interact with team members and clients, both verbally and in writing
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies
• Ability to work independently and manage multiple priorities
• Understanding of ITIL principles and the overall managed service process
• Very good command of English, both spoken and written
• SAP certifications in relevant modules

Nice to have:

• Knowledge of German

Offer:

• Private medical care
• Co-financing for the sports card
• Training & learning opportunities
• Constant support of dedicated consultant
• Employee referral program