Summary
About us
Dyson is a global technology enterprise that solves problems others ignore through groundbreaking inventions that challenge convention and work better. We thrive on progress, continuous improvement, and bold ambitions to expand into new categories, markets, and talent.
At Dyson, problem-solving extends beyond engineering; our support teams play a crucial role in driving change and supporting rapid growth.
About the role
We are seeking an individual with a strong understanding of customer back-office operations alongside a keen eye for detail. The ideal candidate must be fluent in English (written & spoken) and will have experience supporting customers through sales & order processes while demonstrating exceptional business acumen, and a customer-focused mindset.
Responsibilities:
Retail customer order management: ensure EDI integration processed or orders created manually.
Releasing orders for delivery in line with any allocations provided.
Securing booking slots and arrange deliveries on time.
Being the POC for Key Account team, 3PL and retailers on all order book issues
Retail customer credit management, pricing management, and management of related disputes/charges
Manage Retail order book with market & 3PL to ensure outbound capacity.
Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre.
Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures
Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed.
Ensure Invoicing process is complete and on time and resolve related issues.
Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B.
Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
Identify problems and find solutions.
About you
You will have prior experience in a back-office, order process driven customer or logistics focused role, demonstrating a strong understanding of sales and order processes. With a keen eye for detail and strong analytical skills, you can manage high-volume tasks with accuracy and efficiency while maintaining a structured and organised approach.
You thrive in fast-paced environments, adapting to shifting priorities with a proactive mindset. A strong team player, you can also work independently when required, taking initiative and demonstrating a can-do attitude. Excellent communication (proficent in English plus another European language) skills and the ability to collaborate effectively in a multi-cultural and virtual team environment are essential for success in this role.
A proven experience of 2-3 years in similar role in other organization.
Proficient in English (must have)
Understanding of logistics processes and/or similar tools
3PL, Logistics and transportation SAP Systems knowledge
Good analytical skills and attention to details
Ability to process high volumes of invoices with high accuracy.
Strong working knowledge of Microsoft Office
Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
Comfortable in a multi-cultural work environment and working with virtual teams.
Working in a fast-paced team environment with high volume activities and changing priorities.
Strong communication skills
Benefits and lifestyle
Performance related bonus
Life Assurance
Accidental Death and Dismemberment Insurance
Discounts on Dyson machines
Pension scheme with competitive employer contributions
Recognition Program
Holiday Allowance
Free fruit delivered for office staff, free coffee and tea
Cafeteria Benefit – wellness programme, cinema tickets, Multisport card etc.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
