What the Candidate Will Do
Basic Qualifications
Preferred Qualifications
- You will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution.
- You will work closely with our top internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands!
- Handle a high volume caseload of Safety incidents
- Provide thorough and detailed documentation of the investigation
- Maintain excellent interpersonal skills and integrity while delivering outstanding customer service
- Employ critical thinking and creative problem-solving skills to navigate high severity incident types
- Learn and master multiple knowledge base and contact management systems
Basic Qualifications
- Fluent in Polish, Ukrainian and Russian
- Excellent English language skills
- Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks.
- Ability to troubleshoot problems and find speedy resolutions
- 50% hybrid module
- Minimum 2 working weekends (home office possible)
Preferred Qualifications
- 6 months experience in customer support preferred
- Compassion and understanding of both riders and earners alike. You will be an excellent advocate for Uber's users and are passionate about the community experience.
- Natural curiosity. You love learning how things work and you're always looking for creative solutions. You enjoy testing different support strategies and supervising the results.
- Agility. You can move quickly with care. You accept change and can absorb new information with ease.
- Skilled at handling multiple issues at once to efficiently resolve a large number of inquiries.
- The ability to work well in a team environment, chipping in to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
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