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Learn more: jti.com
Networks and Communications Operations Manager
As the Networks & Communications Operations Manager in the area of Global IT Infrastructure, you will be responsible for ensuring maximum availability and operational health of global network services — including WAN, LAN, Internet, Security, Remote Access, Unified Communications, Call Centres, and Video Conferencing. You will manage incidents, crises, changes, and service delivery in close collaboration with global service providers.
Position:
• Ensure high availability and performance of all network services
• Manage incidents in line with SLA and lead escalations with service providers
• Coordinate and lead troubleshooting efforts in crisis situations
• Evaluate service readiness and approve new service implementation or changes
• Monitor and enforce SLA compliance with all providers
• Oversee capacity performance and provide improvement recommendations
Requirements:
• University degree in Information Management, Engineering, Computer Science or equivalent
• 5+ years of experience in IT, especially in telecom and service provider management
• Proven track record in network service delivery, including Data/Voice/Video, Remote Access, IP Telephony, and Security
• Crisis, Change and Problem Management experience
• Fluent in English (spoken and written)
• Knowledge of ITIL/ITSM best practices and SLA reporting
• Certifications (nice to have): CCNA+, Fortinet NSE4+, familiarity with Cisco IOS, FortiGate, F5 Big-IP, Ivanti Pulse Secure
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.
If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.
