Job description:
Microsoft Power Platform Consultant/ SMEL2 Support
Roles Responsibilities:
L2 Support Specialist will play a crucial role in providing advanced technical support and expertise handle escalated issues perform in depth troubleshooting and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems
Investigate and resolve escalated technical issues related to Microsoft Power Platform including Power automation User Management Environment Management Platform Administration monitoring
Serve as a point of escalation for unresolved issues from the first level support team
Collaborate with peer’s senior support personnel and development teams to address complex technical challenges and ensure timely resolution within established SLAs
Develop and maintain an in depth understanding of Power Platform applications architecture and integration points
Stay updated on the latest product updates patches and best practices to provide accurate guidance and support to endusers and colleagues
Conduct thorough analysis of recurring issues system errors and performance bottlenecks to identify underlying patterns and trends
Contribute to the creation and enhancement of technical documentation troubleshooting guides and knowledge base articles
Share expertise and best practices with the support team to improve overall competency and efficiency
Foster strong working relationships with cross functional teams including development infrastructure and business units to facilitate effective communication and problem resolution
Participate in regular meetings and discussions to share insights coordinate activities and drive continuous improvement initiatives
Ensure that all changes adhere to established change management processes and compliance requirements
Provide ongoing support and guidance to users on complex system configurations and customizations
You will stand out if you have the following
Good to haveMB200 Microsoft Power Platform Dynamics 365 Core
MB400 Microsoft Power Apps Dynamics 365 Developer
5 to7 years of Power Platform Dynamics Development Experience
Skills
Mandatory Skills : D365 PP-Power Apps Technical,D365 PP-Power Automate Technical,D365 PP-Power Pages Technical,D365 PP-Copilot Studio Technical,D365 PP - Power Platform Technical,D365 PP-Power Platform Administration
Good to Have Skills : D365 PP-Power Apps Technical, D365 PP-Power Automate Technical, D365 PP-Power Pages Technical
About LTIMindtree
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.
