Role Overview
This is an on-site position based at our client’s location in Kraków, with a potential for partial remote work upon agreement with the line manager.
The person in this role will be responsible for supporting and managing end-user devices and applications globally – focusing on 3rd line (L3) endpoint support.
You will work in a distributed international team (Belgium & Poland) and will be assigned tickets directly – no phone queues or direct user interaction required.
The role requires strong technical know-how combined with excellent communication skills and a professional, service-oriented attitude.
Key Responsibilities
- Diagnose and resolve hardware and software issues on end-user devices
- Deploy, configure, and test new applications
- Install and update software packages using SCCM
- Provide high-level support for Windows 11 workstations and Microsoft 365 applications
- Create and maintain technical documentation and knowledge articles
- Collaborate in international IT projects
- Support IT operations through ticket-based systems
- Ensure compliance with internal procedures and standards
Knowledge, Skills & Experience
- Strong knowledge of Windows 11 operating system
- Good knowledge of Microsoft 365 and Microsoft Office suite
- Experience with SCCM (deployment & software updates)
- Understanding of TCP/IP protocols, PC hardware, and troubleshooting
- Basic understanding of Active Directory
- Experience working in an IT support environment (L2 or L3 preferred)
- Fluent English – both spoken and written (required for meetings and documentation)
- Ability to work independently and as part of a distributed team
- Excellent interpersonal skills – professional communication style
- Analytical thinking, good time management, and a problem-solving approach
What We Offer
- B2B contract
- Access to modern technologies and tools
- Stable employment in a global and dynamic IT environment
- Clear development path and technical training opportunities
- Standard working hours: 9am-5pm
Rodzaj pracy: Pełny etat, Kontrakt B2B
Miejsce pracy: Stacjonarna
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