Responsibilities:
- To support State Street’s 24/7 Security Administration Services Help Desk.
- Provide internal Help Desk support for our global employee and client base.
- Field incoming calls from global employees and clients regarding application ID access and password support.
- Document and report on status of pending inquiries regarding system access issues.
- Provides support for approximately 50 platforms across several hundred mainframe, midrange and web based applications.
- Handles approximately 60 to 90 calls per day maintaining average handle times between 3 and 6 minutes.
- The ability to maintain confidential information with sensitivity and professionalism is critical.
- The ability to self-manage by using internal helpdesk SOP knowledge base.
- The ability to adapt to updates in procedures and processes.
Customer Service Skills:
- Field incoming English calls globally from over 29 different countries
- The ability to adapt to various accents and language cadences spoken in the English language
- Field incoming calls from either France, Germany, or Italy (at least 1)
- Preferably, the ability to switch between English and French, German, or Italian (at least 1) throughout the work day.
Required Skills:
- Associates or Bachelor’s Degree in an applicable field
- Minimum 3 year experience in a customer service or IT support environment
- Fluency in English language and preferably at least one of the following – French, German, or Italian
- Excellent communications skills, both verbal and written, to various situations and audiences
- Professional maturity, enthusiasm, flexibility and proactive approach
- Ability to operate in a multi-cultural environment
We offer:
- Employee savings plan
- Premium life insurance package
- Gold medical package
- International operating environment
- Language classes
- Soft skills trainings
- Technical workshops
- Development sessions with a mentor
- Diversity of opportunities across a range of challenging and highly complex activities
- Technical or leadership career pathway
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
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