IT Operation Specialist (for Business Critical Application)

Work model: Hybrid (1 day/week Gdansk office)

Assignment type: B2B - up to 135 pln/h

Project length: 12 months + extensions.

Project language: English.

Workload: Full time

Industry: banking

The primary objective of the IT Operation Specialist is to support business-critical applications by managing incidents, deployments, and continuous improvements to ensure efficient and stable operations.

RESPONSIBILITIES:

• Support team with daily tasks, addressing low priority incidents and inquiries.
• Investigate production incidents by collecting logs, analyzing performance, and collaborating with infrastructure teams for root cause analysis.
• Participate in production deployment planning, execution, and verification to ensure successful changes.
• Continuously improve services through root cause analysis, proposing preventative measures, and suggesting enhancements for efficiency and stability.
• Support new release planning by verifying requirements from application management and testing results.
• Maintain an end-to-end understanding of application flows and associated business processes.

REQUIREMENTS:

• Formal degree in Information Technology or equivalent work experience.
• Good knowledge of IT system deployment, monitoring, and logging in production.
• Experience in incident handling, problem management, and change management using ITIL framework.
• Experience in banking or payments (advantageous but not mandatory).
• Familiarity with infrastructure or middleware technologies (e.g., WebLogic, SQL, Kubernetes, Kafka, IBM Message Queue, Linux) (advantageous but not mandatory).

NICE TO HAVE:

• Experience in automation and improving processes.
• Previous involvement in IT projects focusing on efficiency improvements.