PURPOSE AND SCOPE:
The Intercompany (IC) Process Expert is responsible for driving process standardization across the E2E Intercompany value chain. This role leads high-priority, cross-functional transformation and simplification initiatives that impact IC processes. The focus is on achieving convergence across functions and departments toward a unified end-to-end (E2E) process taxonomy, service delivery model, and performance metrics. The expert will also steer enterprise-wide transformation programs, shaping a stakeholder-aligned future state for the E2E IC process.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Leads the design and implementation of Intercompany processes and interdepartmental handoffs.
- Collaborates closely with the Global Process Owner and key stakeholders to define future-state processes, roadmaps, service delivery models, and performance metrics.
- Maintains and governs process documentation, ensuring the consistent application of global standards and policies.
- Supports SAP S/4HANA and other ERP implementations by translating business requirements into optimized IC process solutions.
- Oversees the execution of projects, ensuring timely delivery within scope and alignment with strategic business objectives.
- Facilitates workshops and working sessions with global teams to foster alignment, engagement, and adoption of process changes.
- Continuously monitors process performance, identifying gaps and driving opportunities for improvement and innovation.
- Provides mentorship to process analysts and guidance to process operators to build capability and ensure operational excellence.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Preferably located in a GBS Hub Wroclaw
This position requires up to 20% travel.
SUPERVISION:
Report into GPO/Head of GBS Process Management
EDUCATION AND REQUIRED CREDENTIALS:
- Bachelor’s degree in Business Administration, Finance, Accounting, Supply Chain Management, Information Systems, or a related field.
- An advanced degree is preferred.
- Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.
EXPERIENCE AND SKILLS:
- 8-12 years of relevant experience in intercompany processes, finance operations, or related areas such as Record-to-Report (R2R), Order-to-Cash (O2C), or Procure-to-Pay (P2P).
- Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.
- Responsibility for budget creation and management
- Strong knowledge of ERP systems (e.g., SAP S/4HANA, Oracle), with hands-on involvement in system implementations or upgrades.
- Familiarity with process design methodologies and frameworks (e.g., BPMN, Lean Six Sigma); certification (e.g., Lean Six Sigma Green/Black Belt) is a plus.
- Experience with shared services or Global Business Services (GBS) environments is preferred.
- Strong analytical and communication skills, with the ability to influence across functions and levels of the organization.
- Project management experience or certification (e.g., PMP, PRINCE2) is an added advantage.
