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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
Purpose Statement
HR Service Delivery Support, provides support to the EMEA region by providing comprehensive transactional and administrative support for various HR processes. This role is pivotal in ensuring the efficient execution of HR functions across the employee life cycle, including Talent Acquisition, Onboarding, Employee Data Management, Compensation, Benefits, Learning, and Recruitment. The team plays a critical role in identifying and implementing process improvements, utilizing advanced tools and technology to enhance HR Service Delivery. By aligning with Global/EMEA Centers of Excellence and other HR functions, the team contributes to embedding new processes and ensuring consistent, high-quality service delivery. The role also involves generating and analyzing operational reports, supporting continuous improvement initiatives, and ensuring compliance with Standard Operating Procedures (SOPs).
Key Responsibilities
- Intake activities & solve cases
- Perform specialized internal process administration
- Execute processes and procedures as required
- May generate operational reports and analyze data as required
- Execute processes and procedures related to one or more of the following HR functions in line with Standard Operating Procedure (SOP) throughout the employee life cycle e.g., TA, Onboarding, Employee Data, Compensation, Benefits, Learning and/or Recruitment
- Identify opportunities for improvement and ability to support improvement execution
- Utilize appropriate tools and technology to support processes
- Provide appropriate support as required when aligning with the relevant Global/EMEA Centre of Excellence (CoEs) to embed new processes
- Provide support to other HR functions (HR Technology, People Services, HR Business Partners, etc.) as directed
- Provide ad-hoc administrative support at an EMEA and local country level as required (specialist processes support, e.g., letters in certain languages, etc.).
- Execute activities using relevant case management application and apply escalation process as required
- Under the direction of the HRSD Team Lead / Supervisor / Director, execute work as per relevant processes and standards as required
- Identify and communicate any risk factors or issues preventing or impacting service delivery
- Participate as required in continuous improvement activities and initiatives
- Execute technology testing as required to support new or updated processes through testing activities
Qualifications:
- Technical degree in Human Resources, Business Administration or related field.
- At least 1+ years of experience preferably in Talent Acquisition, Total Rewards, Benefits administration, HR Shared Services.
- Language requirement: Fluency in English and Dutch
- Experience with Workforce and case management systems, preferred experience with SuccessFactors and ServiceNow.
- Experience in MS Office Applications (Excel, Word, PowerPoint)
- Analytical & problem-solving skills.
- Customer service orientation: ability to provide excellent support and service to internal and external clients
- Attention to detail: Ensuring accuracy and thoroughness in all tasks
- Team Collaboration: Ability to work effectively within a team and across departments
- Adaptability: Flexibility to handle changing priorities and workloads
What We Offer
- Hybrid work model with flexibility.
- Work in an international, dynamic, and innovative environment.
- Access to cutting-edge tools and professional development programs.
- Career growth opportunities with mentoring, coaching, and global exposure.
- Comprehensive benefits package, including:
- Private healthcare (Lux Med VIP)
- Multisport card / Culture card
- Lunch card
- Life insurance
- Language courses
- Employee Assistance Program
- Employee Stock Purchase Plan (ESPP)
- Internal events & charity initiatives
Requisition ID: 608005
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
