HR Service Center Associate with Russian & Polish

For our global Abbott HR Service Center we are currently looking for an ambitious, people-oriented professional to join our multi-lingual team in Warsaw as an HR Service Center Associate with fluent Russian and Polish.

The successful candidate will start on a fixed-term 18-months contract.

This is an office-based position requiring regular presence in our Warsaw office (Mokotow).

Purpose of the role:

• This role is empowered to surpass expectations by: collaborating, anticipating, driving to resolution and serving with care, compassion and confidence. Utilizing concierge service with efficiency for targeted scope of requests with strong focus on operational excellence and delivery to meet high volume demands.
• This role takes ownership of targeted scope and must drive efficiency and productivity while meeting high volume demands. Is an efficient processor who with guidance and directions can meet demands of multiple, repetitive HR processes, tasks and inquiries. The role has strong customer service focus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions.

What You'll do:

• Solve requests from customers (Abbott employees from the globe, focused on Region) at least through 2 of the 4 channels: phone, chat, email and appointment; and through two or more languages, with Russian, English and Polish being mandatory fluent.
• Meet and abide pre-established schedules, which will respond to the specific needs of the business. The high season takes time between November and March.
• Ensure and always be up-to-date with the knowledge required for an effective performance of the functions, from the entire onboarding process and the subsequent technical and functional trainings.
• Optimally responds to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work.
• Resolve or escalate requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests. Work with an appropriate sense of urgency and efficiency.
• Identify "Roadblocks" to quality customer service and in Service Center processes or Abbott-wide practices or policies, and share insights along with possible improvements with management.
• Demonstrate a right attitude towards customer service coupled with good communication skills, accuracy and ability to listen and interpret requests from customers.
• Focus on targeted scope of service with lower complexity and high-volume work.
• Close focus on productivity, focus on concierge service, operational excellence and time management.
• Ensure delivered cases and applied processes comply with Corporate and Compliance ethical standards.

Required qualifications and background:

• Bachelor’s degree in careers as Administration, Systems, Communications, Translation and Interpretation or similar.
• Desirable postgraduate or specialization in Human Resources and/or Customer Service.
• Languages: Fluent English, Polish and Russian, any additional European language (German, Spanish, French) would be a strong asset.
• Experience in working in areas such as Human Resources and/or Customer Service through face-to-face or virtual channels.
• Managing multi-channel customer service platforms (phone, email and chat).
• Working with customer management tools, desirable Salesforce.
• User-level experience in ERPs tools/people management software like Workday (desirable).
• Desirable in remote communication channels with global teams, in various languages and formats.