About the role
As a HRSS Team Leader you will make an impact by supporting the end-to end HR process from hire to exit. Oversee and lead HRSS function in Poland, Lithuania and Bulgaria. You will work closely with various stakeholders such as HR, Recruitment, Offshore Towers, Payroll, business leads, employees and will report to HRSS Regional Manager.
In this role, you will:
- Manage and lead the HRSS Team in the given countries, inc. people management, weekly meetings, 1-1s, performance evaluation, oversee the operation, etc.
- Provide Multilingual support within HRSS team
- Provide end-to-end administrative support in HR processes for the entire lifecycle for the employees during their Cognizant tenure
- Strong daily cooperation with Offshore (Towers) Team, HRBPs, Recruitment Team, Immigration Team and other business functions within the organization
- Managing, overseeing & coordinating activities and transactions of the HRSS Team
- Reviewing, improving and managing HRSS processes
- Reporting regularly to the HRSS Senior Manager with metrics data
- Be a POC for escalations and manage inquiries properly
- Report issues (inc. escalations) and challenges to his/her direct supervisor and keep strong cooperation
- Maintain agreed SLA on all processes
- Maintain the required trackers and manage the efforts efficiently
- Initiative improvement ideas
Efficiently handle HR operations processing in timely and accurate manner, ensuring all necessary tasks are completed
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring min. 3 days a week in a Cognizant office in Gdansk or Krakow. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Fluent verbal and written communication skills in both English and Polish
- MS Office especially Excel, Word, Outlook
- 5+ years’ experience in a similar role in a multination company
- Additional language knowledge such as Italian, French, Spanish is an advantage
Excellent tasks, projects and people management skills
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
