HR Operations Specialist (support for UK units)
Our Opening and Your Responsibilities
We are growing!
As a member of our newly established HR Shared Services operation, you will provide a wide range of effective and customer-oriented HR services to employees, managers and HR colleagues.
You will support and collaborate with UK units on a daily basis, so excellent English skills are required to properly deliver the service.
The company has embarked on a profound HR transformation, and you will be a vital contributor to implementing a new HR system and establishing a best-in-class shared service operation.
This role is based in Warsaw, Poland.
Your responsibilities:
- Support the effective operation of centralized HR administration throughout the full employee lifecycle*, ✍️
- Ensure employee master data are complete and accurate in our HR system. Support mass data changes or uploads. Collaborate with various HR functions on special data projects and initiatives, such as salary benchmark uploads, etc.,
- Create, distribute and file documents supporting employment changes as per country requirement, making use of our electronic document management system,
- Ensure all transactions are completed accurately and in accordance with our operational manuals, SLAs as well as payroll cut-off dates,
- Being a super user for our various HR system modules and provide first level support to end users. Preparing the system to facilitate key HR processes such as annual merit increase, training events, performance management, etc.,
- Answer employee queries and handle employee requests across a broad spectrum of topics, build-up and maintain the related knowledge base to constantly improve the ability of our SSC to support employee queries and requests,
- Build custom data reports as well as analyze and interpret data. Facilitate feedback surveys and provide summary findings to relevant stakeholders,
- Work collaboratively with HR SSC colleagues to ensure consistency in service and standards,
- Complete other tasks assigned by the line manager and support the team's projects.
- Continuous Improvement:
- Locate and define process improvement opportunities; work with other team members and your supervisor on improving employee experience, service quality, knowledge extension and process efficiencies,
- Explore system opportunities for automation, process enhancements or new capabilities; develop an advanced knowledge of our HR system to maximize the benefits we can get from our HR technology,
- Maintain and enhance standard operating procedure documentations and knowledge base content to ensure a constant development of our service quality.
Full employee lifecycle including: hiring new joiners into the HR system, providing a positive pre-boarding experience, timely processing of changes to existing employment contracts including promotion/salary changes, etc., all the way to supporting separations, annual merit increase, training events, performance management.
What You Need to Succeed
- At least 2-3 years of proven track of the United Kingdom HR administration experience (understanding of the UK legislation),
- Strong proficiency in English communication, both written and verbal,
- Practical knowledge of the MS 365 suite,
- Microsoft Office skills (in particular Excel),
- Technology savvy and keen to explore various systems and applications,
- Excellent communication and interpersonal skills,
- Customer focused mindset with excellent customer service skills,
- Proactive approach, solution focused attitude and organization skills.
This will be your additional asset:
- Experience using cloud-based HR systems such as Workday, SuccessFactors, etc.
- Experience in a centralized HR operating model would be an asset.
- As you will be providing support for the UK market, you need to be available to start work between 9:00 and 10:00 Polish time (we work 8 hours and 15 minutes) to cover the UK business working hours.
Our Offer to You
- Contract of employment [umowa o pracę], we are looking for a long-term cooperation,
- Annual reward,
- Hybrid work model (up to 3 days a week from home, 2 days from the office),
- A diverse and inclusive workplace,
- Festive benefits paid in April and December,
- Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
- Possibility to extend medical care to family members,
- Life insurance with possible extended scope,
- Sports card (Medicover),
- Language courses,
- A vast training offer to support your development,
- Wellbeing activities, CSR, with space for your initiatives*,
- Discounts for meals and special offers at Platan Business Park,
- We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
