Summary
About us
At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement.
At Dyson, we are passionate about taking care of our shoppers and owners. Selling directly to our global customers is central to our business strategy, allowing us to offer exclusive machines and cultivate unique owner relationships that only Dyson can provide. By leveraging our strong brand and customer loyalty, the E-Commerce team is responsible for driving Dyson’s growth via the online shopping experience.
About the role
As our Head of E-Commerce, you will:
- Set the market vision for E-Commerce sales and experiences, driving strategic direction and execution across existing and new channels.
- Define and implement long-term strategies to build sustainable e-commerce businesses, aligning with local market dynamics and Dyson Group principles.
- Drive performance of E-Commerce channels, including Direct-to-consumer and Indirect channels, taking accountability for the P&L.
- Ensure operational excellence in site development, order fulfilment, and system implementations to support sales growth and business opportunities.
- Contribute to aggressive growth strategies for direct business, implementing global strategies and leading execution across customer touchpoints.
- Lead cross-functional collaboration to ensure consistent delivery of e-commerce strategies by various customer-facing functions.
- Build and develop high-performing teams, providing leadership, motivation, and capability development to drive long-term growth.
- Manage business and P&L, working with partners across the organization to achieve targets and identify opportunities for growth.
- Oversee business planning processes, including forecasting, budget planning, and monthly estimates, to support strategic decision-making.
- Drive continuous improvement and innovation in e-commerce operations, leveraging data-driven insights and industry best practices.
About you
To succeed in the role, we expect you to have:
- More than eight years’ extensive experience in E-Commerce or Sales, preferably in premium branded products/retail, demonstrating a strong passion for E-Commerce and relevant market knowledge.
- Proactivity, with a demonstrated ability to quickly adapt into a new organization, and high energy level.
- Hands-on mentality, coupled with a dynamic and collaborative personality, thriving in fast-paced and continuously changing environments.
- Creative and entrepreneurial mindset, viewing ambiguity as opportunity, and always driven by a desire to win and for continuous improvement.
- Strong team player and leader, approachable and supportive, with a commitment to nurturing talent and developing others.
- Fluent English.
- Exceptional change driver and influencer, able to rally organizations across functions and levels to drive transformative change, with a commercial orientation that identifies and capitalizes on revenue and profit opportunities.
- Strategic thinker who can balance long-term vision with short-term deliverables, comfortable navigating complexity and change in matrixed structures, and capable of synthesizing market insights into actionable strategies.
- Strong communicator, able to articulate technical issues in simple laymen’s terms, with a keen eye for detail particularly within a digital setting.
- Data-led mindset, utilizing data to enable business decisions and drive actionable insights, and leading the development of a data-first approach within the team and wider business.
Benefits
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
