Guest Services Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary: The Guest Services Ambassador will be responsible for providing exceptional customer service and support within the workplace environment. This role requires a high level of professionalism, customer-focused approach, and excellent communication skills. The Senior Lobby Ambassador will serve as the first point of contact for visitors and employees, ensuring a positive and welcoming experience for all.

Key Responsibilities:

Welcoming and Greeting:

• Serve as the primary point of contact for all visitors and employees entering the lobby area.
• Greet visitors in a professional, friendly, and courteous manner.
• Provide directions, answer inquiries, and assist with general information about the premises.

Access Control and Security:

• Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance.
• Liaise with security personnel to maintain a secure environment and report any suspicious or unauthorized activities.
• Monitor CCTV cameras and report any incidents or concerns.

Customer Service:

• Act as a brand ambassador, reflecting the company's values and delivering exceptional customer service at all times.
• Provide guidance and assistance to visitors and employees, ensuring their needs are met promptly and effectively.
• Address any complaints or issues in a professional and timely manner.

Mail and Package Management:

• Receive and distribute incoming mail, packages, and deliveries.
• Coordinate and track outgoing couriers and shipments.
• Ensure accuracy and security in handling confidential or sensitive mail.

Reception and Front Desk Operations:

• Manage the phone system and direct calls to the appropriate individuals or departments.
• Maintain a clean and organized lobby area, including managing visitor seating arrangements and coordinating with the facilities team for maintenance or repairs.

Event Coordination and Support:

• Assist in the planning and execution of events, meetings, and conferences, including room reservations, setup, and teardown.
• Collaborate with internal teams and vendors to ensure a seamless experience for all participants.

Administrative Support:

• Provide general administrative support, including managing office supplies, equipment, and inventory.
• Assist with scheduling appointments, managing calendars, and organizing travel arrangements as required.
• Maintain accurate records and documentation related to reception and lobby operations.

Requirements:

• High school diploma (Bachelor's degree preferred) with a minimum of [X] years of experience in a customer service or receptionist role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, including the ability to remain calm and professional in high-pressure situations.
• Knowledge of office management software and systems.
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
• Ability to multitask, prioritize, and manage time effectively.
• Detail-oriented with a focus on accuracy.
• Basic understanding of security protocols and access control systems.
• Professional appearance, demeanor, and positive attitude.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.