Fraud Operations Performance Associate II

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

Our client, a leading company in the fintech industry, is expanding its Customer Operations Team. We are looking for a dedicated Performance Associate II to champion label accuracy and enhance the quality of cases worked.

As an integral part of the Quality Assurance team, you will focus on monitoring and improving label accuracy within internal fraud operations teams as well as external vendors. Working collaboratively with cross-functional partners, you'll improve visibility into accuracy. The responsibilities of this position may also extend to ensuring the overall quality of cases worked. It will also be necessary to dedicate 20% of your time to production to stay current with trends, issues, and workflows.

• Identify knowledge gaps through analysis and QA.
• Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives.
• Regularly monitor, evaluate, and provide feedback to Fraud Operations Teams on their performance.
• Document findings as appropriate and escalate to Leadership.
• Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts.
• Demonstrate punctuality and ensure you are readily available and responsive, given our current remote work setting.
• Maintain a daily expected cases volume with an accuracy score of 95% or higher.

• 3+ years of Fraud experience, preferably within the fintech industry.
• 1+ years Quality Assurance experience, preferably within the fintech industry.
• Demonstrated ability to work independently with leadership and exhibit strong project management skills.
• Strong analytical skills with the capacity to recognize and address fraud trends, issues, and opportunities for improvement.
• Proven track record of identifying and resolving quality issues and driving process improvements.
• Focused, self-motivated and reliable with the ability to stay focused on a task and work independently.
• Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization.
• Experience with industry-specific tools and standards, including but not limited to Salesforce, TLO, TransUnion, LexisNexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido.

Elastyczność pracy
Dajemy Ci możliwość dostosowania pracy do Twojego stylu życia. Oferujemy elastyczne godziny oraz możliwość pracy zdalnej lub hybrydowej, w zależności od roli i preferencji.

Różne formy współpracy
W Helprise możesz wybierać model, który najlepiej odpowiada Twoim potrzebom. Oferujemy zarówno umowę o pracę, jak i elastyczne formy współpracy B2B.

Podstawowy pakiet benefitów
Dbamy o zdrowie i dobre samopoczucie naszych pracowników - zapewniamy prywatną opiekę medyczną, kartę MultiSport oraz ubezpieczenie na życie.

Rozwój na Twoich zasadach
Zapewniamy indywidualny budżet rozwojowy, który możesz wykorzystać na swój rozwój zawodowy. Jako partner Lumina Learning zapewniamy Ci także dostęp do unikalnych narzędzi i wsparcia certyfikowanych praktyków, abyś mógł jeszcze lepiej poznać swój potencjał i rozwijać mocne strony.

Integracje i wspólne doświadczenia
Cyklicznie przeżywamy razem coś nowego i budujemy relacje w inspirującej atmosferze. Od wspólnego gotowania, przez weekendy z jogą na łonie natury, aż po dreszcz emocji w escape roomach.