FinCrime Escalations Officer - English and Spanish

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

Compliance is a key team that ensures Revolut’s products and processes meet the regulatory requirements and translate this into the best customer outcomes. They’ve got an outstanding ability to find solutions and carry out testing in a purely digital environment. Those data-driven experts know that better people and machines are the most effective way of managing conduct risk

We’re looking for an Escalations Officer to ensure effective and compliant Suspicious Activity Reporting in Revolut branches across Europe. The objective of this role is to perform an assessment and make decisions for Suspicious Activity Reports which are escalated from the first line of defence. This position will report directly to the MLRO.

Up for the challenge? Let's get in touch

• Acting as the escalation point and ensuring high quality Suspicious Activity Reports are submitted according to local requirements
• Responding to regulatory inquiries and other requests from local authorities related to submitted Suspicious Activity Reports
• Responding to other queries related to complex cases where second line of defence review is needed
• Working with MLRO and escalating significant cases, reporting on trends, monitoring and detecting rare and/or new patterns
• Working on escalated cases or tickets and complying with the expected times of resolution
• Participating and collaborating with management as needed in projects, training, and implementation of new processes

• Fluency in English and Spanish
• Experience as a compliance/FinCrime officer in a major financial institution
• Exposure in FinCrime operations, acting as the escalation point and ensuring positive hits are investigated and escalated as required in a timely manner
• Deep knowledge of AML and sanctions regulations
• Experience operating a variety of internal and external systems and databases in order to complete investigations
• An ability to review policies and procedures and advise if changes are required
• Problem-solving and decision-making skills with the ability to analyse complex information to identify the key issue/action and drive resolution
• A skill to present a summary and proposed conclusion to management in a timely and clear manner, including proposals to implement appropriate steps to mitigate risk and/or monitor it
• An understanding of payment systems and markets with a focus on technology and mobile applications

• Lithuania: €2,500 - €3,300 gross monthly*
• Other locations: Compensation will be discussed during the interview process
• Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

Notice: This is a remote position based in Poland.