Enterprise Application Specialist - Financial Operations

Reach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Accountability: Take pride and ownership of our actions and results.
Collaboration: Working together with transparency and trust to drive continuous improvement.
Care: Creating a safe and sustainable environment for all.
Integrity: Doing what's right and fostering a culture of respect.
Excellence: Prioritizing quality services and setting industry standards.
Role Summary: Key Responsibilities:

• Financial Application Portfolio Management: Provide comprehensive management and technical support for the complete finance and accounting application stack, including Infor M3 ERP system, Microsoft Dynamics 365 Finance, and integrated financial reporting solutions
• Infor M3 System Administration: Lead configuration, customization, and optimization of Infor M3 modules including Financials, Supply Chain, and Maintenance, ensuring seamless integration with business processes
• Dynamics 365 Finance Management: Oversee Microsoft Dynamics 365 Finance implementation, configuration, and ongoing administration including financial modules, workflow management, and reporting capabilities
• Technical Escalation Support: Serve as the ultimate escalation point for complex financial application issues from IT Operations and Help Desk teams, providing specialized troubleshooting and resolution
• System Integration Management: Ensure seamless data flow and integration between financial applications and other enterprise systems including operations, procurement, HR, and business intelligence platforms
• Production System Implementation: Lead implementation of new financial applications, system upgrades, and configuration changes while coordinating with stakeholders and minimizing business disruption
• Financial Reporting & Analytics: Manage financial reporting systems and business intelligence tools to ensure accurate data consolidation, regulatory compliance, and executive reporting capabilities
• Vendor Relationship Management: Serve as primary technical contact for financial software vendors, managing support relationships, licensing, feature requests, and system upgrades
• Business Process Optimization: Collaborate with finance leadership to identify process improvements and implement technical solutions that enhance efficiency and financial controls
• Change Management: Plan, test, and execute production system changes, updates, and patches while maintaining system integrity and minimizing impact to financial operations
• Compliance & Audit Support: Ensure financial applications meet regulatory requirements, support audit processes, and maintain proper internal controls for financial data integrity
• User Training & Documentation: Develop technical documentation, user guides, and training materials for financial applications while providing ongoing user support
• Performance Monitoring: Implement comprehensive system monitoring and produce regular reports on application performance, utilization metrics, and system health
• Disaster Recovery Planning: Maintain and test disaster recovery procedures for financial systems to ensure business continuity during critical financial periods
• Security & Access Management: Manage user access controls, security configurations, and ensure compliance with financial data protection requirements

Qualifications, Skills & Attributes:

Required Experience

• 4+ years of experience managing enterprise financial applications with demonstrated expertise in both Infor M3 and Microsoft Dynamics 365 Finance
• Proven track record as a technical subject matter expert (SME) for ERP and financial systems in enterprise environments
• Experience providing tier 3/escalation support for complex financial application issues
• Background in financial system implementations, integrations, and business process optimization
• Experience supporting month-end, quarter-end, and year-end financial closing processes

Technical Expertise

• Infor M3 Proficiency: In-depth knowledge of Infor M3 system architecture, financial modules, configuration management, and integration capabilities
• Dynamics 365 Finance: Comprehensive understanding of Microsoft Dynamics 365 Finance modules, customization, workflow configuration, and reporting tools
• Database Management: Strong skills in SQL Server, database administration, and query optimization for financial applications
• Integration Technologies: Experience with APIs, middleware solutions, and data integration between financial and operational systems
• Financial Reporting Tools: Knowledge of business intelligence platforms, financial reporting solutions, and data visualization tools
• Scripting & Automation: Proficiency in PowerShell, SQL, or similar technologies for process automation and system management

Financial Domain Knowledge

• Accounting Principles: Understanding of GAAP, IFRS, and accounting standards relevant to system configuration and reporting
• Financial Processes: Deep knowledge of accounts payable, accounts receivable, general ledger, fixed assets, and financial consolidation processes
• ERP Functionality: Comprehensive understanding of ERP modules including procurement, inventory management, and manufacturing integration with financial systems
• Regulatory Compliance: Familiarity with SOX compliance, audit requirements, and financial controls in enterprise environments
• Multi-Entity Operations: Experience with multi-company, multi-currency, and international financial operations

Industry Knowledge

• Aviation Finance: Understanding of aviation industry financial requirements, aircraft asset management, and operational accounting (preferred)
• Project Accounting: Experience with project-based financial management and job costing systems
• Supply Chain Finance: Understanding of procurement processes, vendor management, and supply chain financial integration

Leadership & Communication

• Stakeholder Management: Exceptional ability to communicate with finance teams, executive leadership, and technical staff
• Problem-Solving: Advanced analytical skills and systematic approach to complex financial application troubleshooting
• Project Coordination: Experience managing system implementations and coordinating with cross-functional teams
• Change Leadership: Skills in managing organizational change and user adoption of financial system updates
• Vendor Management: Experience negotiating with software vendors and managing technical support relationships
• Documentation: Ability to create clear, comprehensive technical documentation and user training materials

Personal Attributes

• Business Acumen: Strong understanding of financial operations and their impact on business decision-making
• Attention to Detail: Meticulous approach to financial data integrity and system configuration accuracy
• Customer Service: Commitment to supporting finance teams and resolving business-impacting issues promptly
• Adaptability: Flexibility to handle changing priorities and evolving business requirements
• Continuous Learning: Dedication to staying current with financial technology trends and regulatory changes
• Self-Direction: Ability to work independently while effectively coordinating with multiple stakeholders
• Crisis Management: Experience managing critical system incidents during sensitive financial periods
• Quality Focus: Commitment to delivering reliable, accurate financial systems that support business operations

Preferred Certifications

• Infor M3 Certified Administrator or Consultant
• Microsoft Dynamics 365 Finance Functional Consultant Associate
• ITIL Foundation certification
• Certified Public Accountant (CPA) or similar financial certification (preferred but not required)

Location Requirements

• This is remote work position based anywhere in Poland working Monday through Friday
• Eligible to work in Poland (citizenship, permanent residency, or valid work visa)
• Available for after-hours support and emergency response as needed
• Willing to travel within Poland and internationally for remote site visits (typically 15-20% travel)