Air Liquide started its operations in Poland in 1995 and currently has more than 420 employees. Since then, we have become a key manufacturer and distributor of industrial, food, specialty and medical gases, steadily increasing our share of the Polish market
How will you CONTRIBUTE and GROW?
Are you passionate about HR and providing exceptional service? Do you thrive in a fast-paced environment and enjoy collaborating with colleagues? If so, this role is for you!
We're seeking a skilled HR Service Delivery Specialist to join our dynamic team and become a trusted point of contact for employee HR inquiries. You'll play a key role in ensuring efficient issue resolution and accurate data management within our HCM system (Workday).
Be the central point of contact for employee HR inquiries across various channels (ticketing tool, Live Chat, phone).
Independently resolve a wide range of HR inquiries, leveraging your knowledge of policies, procedures, and internal resources.
Provide guidance and support to junior team members, fostering a collaborative learning environment.
Take ownership of complex employee issues, investigating them thoroughly and escalating to senior specialists when necessary.
Collaborate with subject matter experts (GPOs) to ensure accurate and timely resolution of complex employee concerns.
Identify knowledge gaps and recommend improvements to our knowledge base for enhanced self-service.
Proactively identify areas for process improvement and suggest solutions.
Generate reports on service delivery performance as required by management.
Manage employee data within Workday, ensuring accuracy and data integrity.
Perform data manipulation tasks within Workday to support HR processes (e.g., updating leave balances).
Provide support to other HR functions as needed, such as benefits, administration, and payroll.
Perform mass data uploads into the system.
Are you a MATCH?
- Bachelor's degree in Human Resources, Business Administration, or a related field (preferred).
- Minimum of 1-2 years of experience in HR service delivery or a similar role.
- Strong understanding of HR policies, procedures, and best practices.
- Excellent communication and interpersonal skills, with the ability to coach and motivate a team.
- Problem-solving and analytical skills with the ability to identify and resolve complex issues.
- Strong organizational skills and the ability to work independently and collaboratively.
- Proficiency in Microsoft Office Suite and experience with HR information systems like Workday. Fluency in German & English.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
