At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.
Our Global Business Services (GBS) hub, based in Gdansk, Poland, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
We are looking for an eCommerce Content Manager where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the Job:
In this role, you will be responsible for ensuring the flawless execution of digital content and campaign management across Swarovski.com. Your core responsibilities include (but are not limited to):
- Coordinating and managing the implementation of website campaigns, contents and promotions ensuring a seamless and error-free customer experience.
- Overseeing the day-to-day performance of the external site trading agency to guarantee timely, accurate, and cost-effective campaign launches.
- Utilizing planning tools and platforms such as SAP Hybris CMS, Jira and Figma for content coordination and maintenance.
- Conducting thorough testing across mobile and desktop platforms—verifying content accuracy, functionality, design consistency, and brand alignment.
- Leading and supporting key initiatives such as rollouts of omnichannel features and CRM-related enhancements.
- Providing strategic and operational support for all aspects of website and CMS improvements.
- Acting as a key partner and subject matter expert within the organization for all matters related to eCommerce content management, with a specialization in promotional setup.
- Collaborating cross-functionally with teams across Brand Management, IT, and Customer Service to streamline content operations and drive digital excellence.
About You:
You are a proactive and detail-oriented professional with a strong service mindset and a passion for digital retail. You bring:
- A minimum of 3 years of experience in eCommerce or Customer Service roles, preferably within a consumer brand or retail environment.
- A strong customer-first attitude and a commitment to delivering high-quality, reliable digital experiences.
- Hands-on experience with content management systems (preferably SAP Hybris) and familiarity with digital campaign operations.
- Excellent attention to detail and a structured approach to problem-solving and execution.
- Confidence in managing multiple priorities and coordinating with external partners and internal stakeholders.
- Fluency in English (minimum B2 level); additional languages are a plus.
What we offer
You can expect a range of benefits, including:
- Private medical coverage
- Life insurance
- Employee Assistance Program
- MyBenefit program
- Employee social fund
- Recognition awards
- Swarovski products discounts
- Learning and development programs
- Volunteering leave
Masters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewellery, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, colour, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.
