DevOps/ Cloud Infrastructure Engineer
At WestLink, we’re more than just a software development agency—we’re your strategic partner in innovation. Driven by an entrepreneurial spirit, we go beyond conventional development to craft exceptional, high-impact software solutions. Our team is creative, adaptive, and accountable, always anticipating client needs and delivering results that exceed expectations.
About the Role
We are seeking experienced and driven DevOps to support transformative call center initiatives leveraging NICE CXone and/or Amazon Connect. The ideal candidates will bring a proven track record in cloud contact center engineering, systems integration, and infrastructure deployment within enterprise environments. You'll be a critical part of our client’s efforts to modernize and optimize customer experience operations through intelligent automation, deep integrations, and scalable cloud-native architecture.
Responsibilities:
- Build and manage cloud infrastructure for Amazon Connect environments
- Define Infrastructure-as-Code using Terraform or CloudFormation
- Monitor performance, ensure high availability, and enforce security best practices
Key Skills:
- AWS ecosystem expertise (Lambda, DynamoDB, S3, CloudWatch, IAM, Cognito)
- CI/CD pipeline setup and maintenance
- Experience with containerization, logging, and fault-tolerant systems
Tooling Expertise by Platform
PlatformTools & LanguagesNotesNICE CXoneStudio, REST APIs, WFM, QMWorkflow scripting, API-driven integrationsAmazon ConnectLambda, Step Functions, Lex, DynamoDBDeep AWS knowledge, especially in enterprise contexts.
Qualifications
- 3–7+ years of relevant development or cloud engineering experience
- Hands-on experience with at least one: NICE CXone or Amazon Connect
- Familiarity with CRM/contact center data flows and customer service operations
- Experience working in Agile teams and CI/CD environments
- AWS or NICE certifications (preferred)
What We Offer
- Opportunity to work on high-impact transformation initiatives
- Collaborative and inclusive team culture
- Professional development and certification support
- Competitive compensation and benefits (customize as needed)
Job Types: Full-time, Contract
Work Location: Remote
