Location:
Gdansk, PL
How you will make an impact
Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the Danish line. In our team, you'll have plenty of chances to share your ideas and learn new things.
Specifically, you will:
- Provide 1st and 1.5-level support for systems and devices, including remote troubleshooting via SCCM.
- Educate and guide end users through problem-solving and process improvements.
- Prioritize, manage, and document incidents and service requests in the ITSM tool.
- Analyze and escalate unresolved or severe IT incidents to higher support teams.
- Act as an escalation point for urgent IT issues.
What will make you successful
- Fluency in English and at least B1 level in Danish
- Proficiency with MS Office and Outlook tools
- Excellent communication, analytical, and organizational skills
- Strong problem-solving and task prioritization abilities
- Collaborative, team-oriented mindset
Nice to have:
- Professional experience in Service Desk/Customer Service Department
- General understanding of ITIL Methodology
- Familiarity with one or more of these tools: ServiceNow, KCS - Knowledge Centered Service, Microsoft O365
What do we offer?
- Training and professional induction into the new position
- Financial support of your education
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets etc.
- Scandinavian working style & no dress code
- Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
- Referral program for employees
- Employee assistance program (legal, psychological, health, financial consulting, etc.)
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
- … while in the office you can also use some of below:
- Modern office space with a beautiful view and high standard furniture (i.e. adjustable desks)
- Chill-out rooms with X-box, pool table, board games, football table and swing
Would you like to join us?
Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.
Shape the Future of Dairy
Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.
We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.
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