Salary: 1440 - 1640 EUR/month gross (before tax) based on your skills and experience, but we are flexible to negotiate.
Location: Poland (remote)
Schedule: 1 FTE (40 hours/week).
We are Baltic Assist, an outsourcing company, specializing in innovative remote career solutions. We provide exciting opportunities on a global level fostering long-term cooperation between top talent and our partners. By cultivating a desirable environment, our people are empowered to excel and engage with a community of diverse professionals. With a commitment to efficiency and innovation, Baltic Assist aims to be the go-to choice for seeking rewarding careers.
What you'll be doing
We are seeking a Customer Support Specialist who is fluent in German to join our team and support one of our valued clients—an established and fast-growing company in the pet care industry. Known for their premium-quality products designed specifically for dogs, this company is committed to enhancing the comfort, health, and happiness of pets and their owners.
In this role, you will be the first point of contact for their customers, assisting them with inquiries, resolving issues, and offering friendly, knowledgeable support. You'll also help promote their product range by guiding customers toward the best solutions for their needs. If you're passionate about pets and enjoy helping people, this is a great opportunity to make a meaningful impact.
How you'll spend your day
- Engage with customers in sales conversations, guiding them through our product portfolio to find the right fit.
- Provide advisory services to ensure customers understand product benefits and features.
- Communicate order status updates, delivery timelines, and general information.
- Handle customer claims and facilitate returns with professionalism and empathy.
- Maintain a patient and charming demeanour, even when working with demanding customers.
You'll be successful if you have
- Excellent proficiency in written and spoken German and good English skills.
- Strong communication skills, particularly for handling customer and sales-related conversations.
- Ability to provide product guidance and advice across a broad product portfolio.
- Experience managing order status updates and/or responding to related inquiries.
- Skilled in claims processing and return handling, with attention to detail and accuracy.
- Previous experience in order management and customer service roles.
- Patient, composed, and able to perform under pressure in a fast-paced environment.
- Comfortable with digital tools and quick to adapt to new systems and workflows.
- Strong problem-solving and conflict resolution capabilities when handling customer issues.
Preferred:
- Familiarity with JTL or other light ERP systems.
- Experience working with Shopify or similar e-commerce platforms.
What we offer
- Remote work model, to help you thrive in your career while maintaining a work-life balance.
- The chance to work in an international environment, collaborating with colleagues and clients across various countries and industries.
- Private health insurance.
- One fully paid “sick day” per quarter to support you in emergency situations (after trial).
- 6 Different Multisport package options.
- The opportunity to work from abroad after a trial.
- Excellent resources and opportunities for personal and professional development.
- Company-wide events and quarterly virtual team-building activities to foster collaboration and connection.
- Special gifts for key occasions and milestones.
At Baltic Assist, we believe that the strength of our team lies in the diversity of our backgrounds and perspectives. We are fully committed to promoting equal opportunities at every stage of our recruitment and selection processes. Recruitment at Baltic Assist is based solely on individual merit, qualifications, and professional competence. Our shortlisting, interviewing, and selection practices are conducted without discrimination on the grounds of gender identity or expression, sexual orientation, marital or civil partnership status, race, nationality, ethnic origin, religion or beliefs, age, veteran status, disability, medical condition, pregnancy or parental status, trade union membership, or any other protected characteristics.
By applying to this position, candidates acknowledge and consent that any information provided during the application process or available on the communication channels through which they were contacted (e.g., LinkedIn, email, or other professional platforms) may be collected, stored, and processed by Baltic Assist solely for recruitment purposes.
Baltic Assist is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). All information collected during the recruitment process will be handled securely and used exclusively for recruitment purposes. Your data will not be shared with unauthorized parties, and it will be retained only as long as necessary for the recruitment process or as required by applicable laws. By applying, you consent to the processing of your personal data in accordance with our privacy policy and GDPR guidelines.
