Customer Success Operations Specialist

Key Expectations:

• You’ll play a critical role in our Essentials onboarding and management, using our tech-touch approach, guiding new customers through the product functionality and how best to apply it to their business.
• You’ll provide managed services to the customers either directly or via the CS Operations team to augment the customer’s role in the administration and management of their platform solutions.
• You’ll support our Customer Success Team and Account Management with ongoing maintenance and customer data initiatives.
• You’ll join internal team and customer calls to discuss solution maintenance and solution administration challenges.
• You’ll consistently communicate our value and demonstrate FORM products’ ROI for our customers throughout their lifecycle.
• You’ll be responsible for customer renewals, ensuring continued success and alignment between our solutions and the customer's evolving needs.
• You’ll have more than enough thrown at you from customers, but your ability to prioritize and deliver on the highest value items is what will distinguish your performance.
• You’ll work with the customer and internal teams to simplify, standardize, document, and potentially automate tasks and processes to improve efficiencies around platform administration.

Requirements:

• You have 2-3 years of experience in a customer-facing role or customer operations type role within a software or technology company.
• You are an intelligent, empathic, and resourceful problem-solver. 
• Your written communication is exceptional: concise, persuasive, and empathetic.
• Your verbal communication is exceptional: clear, on-point, and confident.
• You know and love Microsoft Excel and have the ability to zoom out of the minutia to recognize whether an input will result in the desired output.

Who you are:

• You have a passion for problem-solving and innovation, all in the best interest of making processes more efficient for the customer and field teams.
• When it comes to organizational skills, you’re the cream of the crop and can even point to examples of technologies you use to stay organized.
• Having too much work and not enough time doesn’t make you come unglued - You understand how to prioritize and focus on what’s important.
• You look forward to collaborating, working cross-functionally, and building relationships with many other teams throughout the company.
• You always make a point to follow up with customers and are a quick responder through various communication channels.
• You appreciate and align with our company values.

We Offer:

• Challenging and exciting work.
• A friendly and professional team of enthusiasts.
• Competitive salary.
• Work equipment.
• Paid time off, sick leaves, and public holidays.
• Health insurance with Lux Med.
• Full remote or hybrid work from our cozy office in Krakow.
• Opportunities for career growth.