At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic employs more than 90,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

We are looking for a Customer Service Representative with Italian and/or French to join our Order Validation team. The Order Validation team acts as a link between the Order Entry team, sales representatives, and other departments, ensuring smooth communication and resolving any issues related to orders. Key responsibilities include handling tasks and emails to resolve order discrepancies, updating missing information using available tools or by contacting customers, making changes to orders as requested by clients or sales representatives, checking order statuses, and providing customers with information on the expected delivery time.

Responsibilities may include the following and other duties may be assigned:

• Handling order entry related investigations in a timely manner & contacting external/internal Customer via CIC (templates)
• Identifying Customers’ needs, clarifying potential issues & missing information, resolving OE queries and providing long term solutions
• Monitoring & relevant follow up for open orders (OMD & OOB)
• Block & error, back order & par level management, delivery, pricing and transport reports follow up
• Close cooperation with internal & external stakeholders (Regional Offices, 3rd party Vendors, Sales, Pricing etc.)
• Working in SAP ECC/CRM CIC environment
• Performing order entry for Diabetes and Neuro Direct to Patient in SAP and orders monitoring via internal system and Pricing reports
• Meeting personal/team qualitative and quantitative targets

Required Knowledge and Experience:

• Spoken and written proficiency in English (minimum B2 level) and in French or / and Italian (minimum B2 level)
• Minimum of 1 year of relevant experience in Customer Care Operations Departments/or computer literacy
• Able to work under time constraints
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills.
• Team player who at the same time work independently on moderately complex projects with general supervision.
• Being willing to recommend enhancements in processes to solve problems or improve effectiveness.
• Flexible, open for close cooperation with 3rd party Vendor

Experience in using SAP, advanced Excel knowledge (VBA) and OMD & OOB, SAP ECC related knowledge is an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.