Credit Control Assistant

We're looking for a Credit Control Assistant to support our clients in ensuring timely payments through proactive communication and account monitoring. The role involves working with financial data, resolving payment-related queries, and maintaining excellent customer relationships, mainly via phone and email. This is a great opportunity for someone detail-oriented, confident in English, and eager to grow in a dynamic, client-facing environment.

• Contract of employment / mandate with competitive compensation.
• Comprehensive 4-week on-site training.
• Office conveniently located 3 minutes from Kraków's Main Square.
• Hybrid work model: One week in the office per month; working hours from 10 AM to 6 PM, Monday to Friday.
• Private Healthcare and Sport Card benefits.
• Numerous career development opportunities.
• A positive and supportive work environment with an excellent work-life balance (includes a 1-hour lunch break within the 8-hour workday).
• Join a network of experienced, innovative, and dedicated professionals across various sectors, with plenty of opportunities to develop new skills and grow in your career with continuous support.

• Communicate professionally on behalf of clients with finance departments and individuals - mainly by phone, supported by email - to ensure timely payments and resolve outstanding issues.
• Monitor client ledgers proactively, performing credit checks and escalating payment concerns to senior staff when needed.
• Maintain and update accounting systems and produce regular reports (daily, weekly, and monthly).
• Handle inbound communication efficiently and deliver excellent customer service throughout all interactions.
• Support continuous improvement by assisting in query resolution and contributing to team collaboration.

• Proficient in English at C1 level or higher, with confidence in leading conversations.
• Strong verbal and written communication skills.
• Analytical mindset with great attention to detail.
• Effective problem-solving abilities and task prioritisation.
• Ability to work independently as well as collaboratively in a team environment.
• Motivation for personal and professional development.
• Basic knowledge of Microsoft Office, especially Excel, Word, and Outlook.