C.H. Robinson is looking for an Associate Collections Representative - 2nd shift! Join our expanding Finance Shared Services team in Wroclaw and take on a key role in managing customer payment processes.
In this role, you’ll analyze customer payment statuses, resolve outstanding invoices, and collaborate with internal teams to strengthen customer relationships. Using problem-solving and critical-thinking skills, you’ll identify the root causes of payment delays and work proactively to improve collections efficiency. You’ll also communicate professionally with customers via email and phone to follow up on past-due balances.
If you have strong attention to detail, excellent communication skills, and enjoy working in a dynamic, team-oriented environment, we want to hear from you! Apply today and be part of our growing team.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Analyzing customer payment statuses through 3rd party provider portals as a min duty
Utilizing problem solving and critical thinking skills to determine root cause of aging invoices
Leverage systems functionality and established processes to resolve hold/not approved invoices
Build and coordinate partnerships internally with branches to strengthen customer relations and overall CHR profitability
Follow set escalation process on problematic accounts
Calling and emailing customers requesting payment status on past due balances in a professional and courteous manner occasionally
Support ideas for process improvement
QUALIFICATIONS
Required:
Proficiency in English (min. C1) is a must
Working knowledge of Microsoft Office, especially Word and Excel
Strong customer service skills
Excellent verbal and written communication skills
Preferred
Quick learner
Ability to use own judgment and make decisions.
Ability/desire to work in a big group (40+)
WHAT WE OFFER
Real opportunities to grow your talent in a fast-moving, global organization
A fun, open, and inclusive workplace that encourages innovative thinking
Possibility to develop your language skills in our multilingual offices
Opportunities for professional growth with access to training platforms like Percipio and GoFluent
Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
