Analyst with French, Claims

Analyst with French, Claims

Wrocław, Poland

Being a part of our Claim Operations Poland, you add value to the organization as you are directly aligned to organizational goals. It’s a unique team in terms of learning as we cater to all the countries where AXA XL has offices and we support all line of businesses (Property, Casualty, Professional and Specialty) and all products.

Our claims team in Poland receives loss notifications (first notice of loss) directly from our brokers/insured across the world and set up claims as per defined standard operating procedures and service level agreement. As a member of our team, you will be required to use your knowledge and learning’s at work to identify claims loss details from the first notice of loss. A major part of our team also work as actual claim owners on follow business (Coinsurance) and do reconciliation/triaging of monthly/quarterly statements and process financials as per leader’s instructions.

What you’ll be DOING

What will your essential responsibilities include?

• Index claims related documents for various lines of businesses.
• Create first notice of loss & setup incident only claims in our claims systems.
• Reconcile coinsurance bordereau and enter payments/reserves in our claims systems.
• Work together with onshore teams to resolve complex scenarios and ask for additional information when needed.
• Maintain proper documentation of all the procedures and updates.
• Be part of the process meetings and take part in monthly/quarterly audio & video conference calls.
• Make sure to achieve service level agreements and meet set quality

You will report to Manager in Claims department.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• University degree or relevant experience
• Fluent English and French, both languages on minimum B2 level
• Excellent data processing skills
• Proven experience in insurance industry preferably in (re)insurance claims area (ability to read and interpret insurance data) will be an asset
• Computer literate including Microsoft Outlook, Word, Excel, PowerPoint and other commonly used software
• Inquisitive mind with analytical thinking skills
• Good organizational skills and excellent attention to detail
• Excellent people skills; communicative and open to new challenges

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.