You will join Asana’s RevTech team as an AI Engineer focusing on enhancing AI capabilities across customer-facing platforms and initiatives that improve service quality, user satisfaction, and self-service efficiency. In this role, you will design, build, and operationalize AI-driven solutions that enhance enterprise systems and improve overall business outcomes — with a strong focus on delivering intelligent, customer-centric experiences.
You will collaborate with cross-functional teams across technology, customer success, and support operations, helping bring the latest AI advancements — including retrieval-augmented generation (RAG), agentic workflows, smart summarization, and embedding-based search — into scalable, real-world applications.This role is ideal for candidates passionate about applying AI to solve meaningful business challenges and create seamless user experiences.
This role is based in our Warsaw office with an office-centric hybrid schedule - in-office days are Monday, Tuesday, and Thursday.
We offer a Contract of Employment (UoP) for our employees in Poland.
What you’ll achieve
- Design and Develop AI Solutions: Build intelligent, scalable AI systems across a range of enterprise and customer-facing applications.
- Implement Retrieval-Augmented Generation (RAG): Develop RAG pipelines to enhance contextual understanding and improve information retrieval.
- Prompt Engineering and Optimization: Craft effective prompts to guide large language models (LLMs) for business-critical workflows.
- Embedding Generation and Vector Search: Create embeddings and manage vector databases (e.g., Pinecone, Weaviate) to power semantic search and personalized content delivery.
- Conversational Summarization: Develop summarization models for chat transcripts, customer interactions, or other business conversations.
- Support AI-Driven Business Goals: Contribute to initiatives aimed at improving key success metrics such as customer satisfaction, resolution times, and self-service adoption.
- Testing and Validation: Develop AI-specific test frameworks and performance evaluation methodologies.
About you
- 5+ years of experience designing, building, and deploying AI-driven or intelligent systems in enterprise environments.
- At least 1+ year of hands-on experience working with Generative AI technologies such as Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and prompt engineering.
- Strong experience building AI-driven applications, especially customer-facing or enterprise-integrated solutions.
- Experience with RAG development libraries such as LangChain.
- Proficiency in Python and modern ML/AI frameworks (e.g., TensorFlow, PyTorch).
- Experience integrating AI systems with APIs, databases, or enterprise platforms.
- Cloud experience with AWS, Azure, or GCP for AI deployments.
- Strong analytical, problem-solving, and collaboration skills.
- Familiarity with data privacy, security, and governance practices for AI.
- Demonstrated curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
Preferred Qualifications:
- Exposure to conversational AI platforms or customer experience automation.
- Knowledge of agentic workflows and orchestration frameworks (e.g., Workato, SnapLogic).
- Experience in measuring the business impact of AI solutions on KPIs like CSAT or NPS.
- Background in building AI solutions for enterprise customer portals, support systems, or CRM-integrated workflows.
What we offer
- Generous, transparent and fair compensation system (base salary and generous Restricted Stock Unit for Asana Inc.)
- Contract of Employment (with 50% tax deductible costs for author’s rights usage for Engineers)
- Health insurance with dental and travel coverage (Lux Med)
- Lunch catering on the days that you work from the office
- Career growth budget
- Home office setup budget
- Gym/Fitness reimbursement
- Fertility healthcare and family-forming support with Carrot
- Mental health support in Modern Health
- Group life insurance
- MacBooks with all necessary accessories
For this role, the estimated base salary range is between 26,417 - 30,000 PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified.
Our total compensation consists of base salary and equity (RSUs).
About us
Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.
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