Description
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
We are seeking a Technical Support Engineer to join our dynamic and globally distributed team. This role sits at the vital intersection of deep technical expertise and exceptional customer focus, playing a key part in delivering outstanding experiences for our customers.
As a Technical Support Engineer, you will be responsible for assisting Coralogix customers with advanced technical queries, designing solution architectures, and driving the successful onboarding and continued adoption of the Coralogix platform. Your work will directly influence customer satisfaction, retention, and product value realization.
Responsibilities:
- Serve as our customers’ single point of contact for any tech-related matters
- End to End ownership of customer support case from opening until closure ensuring customer satisfaction
- Establish relationships and engage with technical counterparts to drive product adoption and expansion
- Advocate internally for customer needs – be the technical voice of the customer within Coralogix
- Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
- Prioritize and manage several open issues at one time
- Properly escalate unresolved issues to appropriate internal teams
Requirements
- 3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
- Background knowledge and hands-on practice in Cloud DevOps
- Background knowledge and hands-on practice in Observability
- Hands-on experience with OpenTelemetry configurations, collector setup, and OTLP export compatibility with third-party services.
- Hands-on experience in Regular Expressions, Lucene, PromQL
- Hands-on experience with complex troubleshooting of Kubernetes and Docker containers
- Demonstrated excellence in customer-facing roles, with outstanding interpersonal and communication abilities to effectively engage diverse stakeholders
- Highly motivated to quickly learn and adopt new technologies, with a strong commitment to responsiveness and customer satisfaction through high availability
- Bachelor’s degree in computer science or equivalent experience
Nice to have:
- Scripting skills in one of the following: Python, Node, Golang
- Experience in SAAS B2B software companies
Cultural Fit
We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.
Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.