Overview:
SOFTSWISS continues to expand the team and is looking for a Middle Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations.
Learn More
Key responsibilities:
- Establishing communication channels between the Client and SOFTSWISS Teams
- Acting as Client’s representative within the Platform
- Assisting the Client with technical requests/issues via the helpdesk
- Performing initial troubleshooting, debugging and issue iteration
- Routing unsolved cases to related teams
- Prioritisation of Client's cases on the Platform
- Consulting the Client on their use of our product
- Acting as a stakeholder for client-relevant product requests
- Iterating Client's ideas and problems to tailor our product to their needs
- Proactive monitoring of Client's system and its metrics, both technical and business-related
Requirements:
- Strong soft skills, focusing on communication for both technical and non-technical audiences, conflict resolution and ability to collaborate within cross-functional teams
- Strong analytical thinking skills, including the ability to distinguish correlation from causation, capability to identify patterns, solve complex problems, and think critically under pressure
- Fluency or proficiency in English and Russian with a minimum level of B2 or higher
- Previous work experience in large-scale software development environments, including customer-facing roles
- Familiarity with Application Programming Interfaces (APIs); basic understanding of multi-tenant architecture, knowledge of proxying and related network concepts, GitLab CI/CD pipelines, comprehension of data-driven systems
- Command of markup web languages (HTML, CSS); Basic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles and responsive design practices
- Experience with business analysis and product management processes to align technical solutions with customer needs
- Proficiency in analyzing datasets to extract actionable insights and drive decision-making
- Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA
- Familiarity with Agile frameworks, including SCRUM, and a solid understanding of iterative delivery
- Desire and ability to learn new concepts, tools, and methodologies quickly
What we offer:
- Full-time remote work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
About us:
SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our mission:
Changing the iGaming industry through technological innovation.