Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Travel C onsultant , you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT .
What You’ll Do
Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
Looking for individuals with 2+ years of experience in managing corporate travel arrangements
Passion for excellence in client service, including proactive anticipation of needs
2+years of native Amadeus GDS experience (until end of year without tools such as SBP or Speedway)
Ability to creative logistics planning, considering all possibilities while respecting the customer’s travel policy
Handling incoming customer inquiries mainly by email with Outlook/Salesforce, but also by phone
Very good knowledge in the field of flight / train, preferably also for group bookings (The area groups can be learned in a training!)
Interest and pleasure in working with reservation systems and participant registration solutions such as Meeting Central
IT affinity, experienced in MS Office, especially Excel knowledge is advantageous and is needed for daily work
Structured work and time management
Team spirit, especially in connection with the willingness to accept technical instructions from the project manager / senior project manager
Curiosity about the job and continuous, independent further training
Excellent written and verbal communication skills in German and English
Ability to learn quickly.
Back-office experience is highly preferred.
Ability to network/collaborate with Internal and external customers.
Effective communication and conflict resolution skills.
Strong organizational and ability to multitask.
Demonstrates problem solving skills.
Ability to manage change effectively. and manage workflow in a highly complex & fast changing environment.
Hours of operation are Monday through Friday 8am – 5pm CET.
Location Poland
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!