Company Description
InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about $5 billion as of March 2023. With over 10,000 employees worldwide, InPost Group is one of the largest out of home delivery providers in Europe, committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape.
Job Description
Inpost Group is seeking an experienced, entrepreneurial UX designer to improve and reinvent the customer facing solutions, that serve our users in more than 15 countries under the InPost and Mondial Relay brands. The right person will play a critical role in improving our customer experience and build a best-in-class experience to delight our customers, establish design principles and framework for the group to offer high quality and consistent solutions for global scale with cognisance of local markets’ needs.
Your responsibilities:
- Be the voice of our users and solve complex problems to define and improve the user experience for a range of digital platforms including websites, mobile applications, and internal tools.
- Conduct user researches to understand customer needs and define opportunities
- Create user flows, journey maps, wireframes and prototypes for stakeholder and user feedback.
- Create high fidelity mock-ups of visual designs consistent with UI guidelines and brand standards.
- Collaborate effectively with the cross functional team including developers, product managers, and stakeholders to ensure timely and successful delivery of design solutions.
- Advocate to stakeholders and educate them on inclusive and accessible design practices.
- Support the design team by actively participating in meetings, providing constructive critique feedback, and offering support to fellow designers when necessary.
- Use a data-informed approach to design by defining and tracking key metrics, and clearly communicating how design decisions drive user and business impact.
Qualifications
- 5+ years of experience in digital product design: user research, information architecture, usability, prototyping, design process, etc, and sharp, up-to-date, UI skills
- Preferred experience and understanding of the specifics of working with B2B users
- A strong passion for applying and evangelizing human-centered design methodologies within cross-functional teams.
- Experience with prototyping tools – we use Figma.
- Able to work autonomously in a responsive, fluid environment and have experience working in agile and fast-paced surroundings.
- Advanced English skills (spoken and written)
- Strong Stakeholder Management skills to drive a change
Nice to have:
- Portfolio with emphasis on web applications ans systems demonstrating your design process.
Additional Information
Why Join InPost?
- The option to work from the office or 100% remotely
- Opportunity to work in a diverse, international and cross-functional environment, along with leading experts.
- Fulfilling careers with a range of benefits for employees and invests in providing training opportunities for their development.
- Involvement in technology monitoring and choices
- Your software will be used by millions of users, making a significant difference in their lives