Meet Our Team:
We are the face of Pega. Our aim is to Provide world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with the best colleagues and customers across the globe.
Picture Yourself at Pega:
Pega is changing the way the world builds software. The Senior Engineer, Technical Support, is the person to go for help. They work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage Pega applications through the entire product lifecycle.
What You'll Do at Pega:
You will contribute your technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs. You will become an expert in your field and collaborate with support teams globally.
As a Senior Engineer in Pega Technical Support you will be responsible for:
- Working as a trusted support partner to resolve customer questions, incidents and issues
- Ability to identify, propose and implement solutions and ability to work in a flexible team environment
- Providing technical support, analyzing existing technical issues across the Industry Application Frameworks (Insurance, HealthCare, Visa payments etc.) or functional domain expertise systems and proposing solutions to the reported issues
- Demonstrating effective customer-facing skills in handling resolution process
- Working within standard business hours Monday to Friday, additionally to participate in Rota to provide on-call support outside of standard business hours
Who You Are:
- Bachelor's or Master’s degree in computer science and Engineering or equivalent
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Should be willing and ready to work on-call and weekend shifts as needed
- Strong analytical and problem-solving skills
What You've Accomplished:
- 4+ years of experience in a technical support role
- Solid familiarity with OOP principles
- Experience with relational databases and web application servers
- Demonstrated ability to successfully interact in technical discussions
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.