Fresenius Medical Care core values:
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.
Your responsibilities:
Manage end-to-end collections, including dunning procedures, dispute resolution, and customer support.
Perform credit checks, monitor debtor balances, and ensure timely collection of current and overdue receivables.
Track and report collections progress, DSO, past-due percentages, and A/R status; provide proactive recommendations to minimize losses.
Ensure compliance with the Global Credit Policy, Level of Authority, and fiscal requirements.
Review and monitor credit limits, communicate with relevant regions, and support continuous improvement in credit risk processes.
Handle escalations, SNOW ticket resolution, and coordination with CashApp, Billing, and customers to clarify payment details.
Support team onboarding, update OTC procedures, and participate in SSC projects and error-correction initiatives.
Deliver reporting, analytics, and process improvement in credit and collections operations.
Our requirements:
Bachelor's degree in finance, accounting, business administration, or a related field.
Must have at least 5 years years of experience in collections or B2B Collections
Fluent French (C1 level)
Fluent English (at least B2 level)
Strong understanding of Collections and principles.
Excellent communication skills.
Experience or exposure in financial analysis, reporting, and data interpretation.
Knowledge of compliance regulations and a commitment to upholding them.
Experience with financial systems and software applications.
Detail-oriented with strong organizational and time management skills.
Problem-solving abilities and a proactive approach to issue resolution.
Collaborative team player with the ability to work effectively across departments.
Our offer:
Flexible working hours (start between 6:30 a.m. - 9 a.m.)
Hybrid working mode (min. 2 days per week in the office)
Private medical care in LuxMed,
PZU life Insurance (voluntary insurance)
Unlimited international travel Insurance (with a global range)
Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
Studies reimbursement (up to 50% of study reimbursement)
Work abroad possibility (up to 30 days / year)
Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
Holiday allowance (up to 800 PLN / year)
Childcare refund (up to 900 PLN / year)
Glasses and contact lenses reimbursement (500 PLN per year)
Occasional gifts (e.g. 1st year anniversary gift)
Office team building activities and events