As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:
SAP EWM Specialist
Responsibilities:
- Analyze and resolve complex technical issues related to SAP MM module and customer-specific solutions
- Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP MM module and customer-specific solutions
- Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions
- Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues
- Foster strong relationships with clients by addressing support topics promptly and effectively
- Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements
- Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements
- Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing
Requirements:
- Bachelor's degree in Information Technology, Business Administration, or a related field
- Advanced skills in SAP EWM module to design and manage complex warehouse operations, including inbound and outbound processes, storage control, and resource management within SAP S/4HANA (preferred version 2020 or similar)
- Expertise in integrating EWM with other SAP modules for efficient warehouse management and accurate inventory tracking
- Proficient in addressing EWM technical issues, ensuring optimal warehouse performance and space utilization through system enhancements and configurations
- Strong analytical skills to diagnose issues and develop effective solutions for complex problems
- Ability to maintain and enhance customer relationships through effective communication and support
- Familiarity with ticket management systems to track and manage support requests efficiently
- Understanding of project management principles to successfully manage smallscale projects and changes
- Excellent communication skills to interact with team members and clients, both verbally and in writing
- Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies
- Ability to work independently and manage multiple priorities
- Understanding of ITIL principles and the overall managed service process
- Very good command of English, both spoken and written
- SAP certifications in relevant modules
Nice to have:
- Knowledge of German
Offer:
- Private medical care
- Co-financing for the sports card
- Training & learning opportunities
- Constant support of dedicated consultant
- Employee referral program