Your Tasks
- Collaborate with Global Key Users to collect and analyze Salesforce-related business processes
- Create and maintain clear process documentation, including process flows, user instructions, and functional overviews
- Develop training materials tailored to different audiences (e.g., End Users, Key Users), such as slide decks, user manuals, or video scripts
- Support the creation of digital training paths and onboarding concepts
- Help coordinate training sessions, open office hours, and Q&A formats
Your Skills
- Student in Business Administration, Information Systems, Communication, or a related field
- Excellent verbal and written communication skills in English (required); German is a plus
- Strong interpersonal skills and the ability to collaborate effectively with both business and IT stakeholders
- Analytical thinking and a structured, detail-oriented approach
- Basic understanding of Salesforce or interest in learning it quickly
- Reliable, eager to learn, and interested in long-term process improvements
We Offer:
- Work in a modern, international environment (hybrid setup possible)
- Flexible working hours (20h/week)
- Opportunity to gain hands-on experience in Salesforce, training development, and digital process optimization
- A supportive and dynamic team within the SSC IT & SAP organization