OTC Disputes Agent with French (Warsaw, Poland, hybrid/remote)
Location: first 1 months - hybrid; later fully remote (with office access in Warsaw, Poland)
The Job:
- Dedicated Region: France
- Responsible for the end-to-end management of dispute cases for an assigned portfolio of customers.
- Conduct detailed deduction analysis by identifying root causes and report findings.
- Create and track dispute cases using the company’s ERP systems, ensuring accurate documentation and timely resolution.
- Raising Credit Notes.
- Participating in meeting with customers.
- Establishing and maintaining positive relationships with customers (internal and external) and stakeholders.
- Provide prompt and professional responses to all customer inquiries related to disputes.
- Act as a primary point of contact, maintaining effective communication and collaboration with customers throughout the dispute resolution process
- Cooperating closely with other departments such as Sales, Supply Chain, Customer Service.
The Person:
- Higher Degree - Business, Finance, Systems or Related.
- Work experience in a similar role - OTC (order-to-cash) experience or related, like Finance, accounting, cash collection.
- Analytical skills for deductions investigation.
- Experience in logistics, supply chain will be a plus.
- SAP experience (knowledge of S4Hana system will be a great advantage).
- Able to work within a defined process.
- MS Excel.
- Advanced French, strong English language.
- Pro-client approach
- Good interpersonal skills, ability to effectively communicate within a matrix organization.
- Proactive and willingness to learn new skills.
- Good Time Management / Prioritization skills.
- Attention to detail and great interpersonal skills.
We offer:
- Remote work after the first months (Training), with office location near Rondo Daszyńskiego.
- Working in an international company giving a good opportunity to develop professional and foreign language skills.
- Ambitious and motivating challenges.
- Labor law contract.
- Flexible working hours, you can start work between 08:00 – 09:30.
- Co-funding of additional benefits (medical care, Multibenefit cards)
We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.