About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Our Merchant Onboarding team is an important part of the venues' onboarding journey. This superstar team is helping to get the venues up and running on the platform, and with this continued growth, it means there are more and more venues to assist. As such, we need to bring in the team's next superstar! :)
What you'll be doing
This role requires a solid mix of both communication and organizational skills - you must be structured and detail-oriented on one side, but then also act as a key communicator between our operations team and restaurant partners. Adaptability and a strong service mindset also come naturally to you too.
Day-to-day in this role you'll:
- Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times
- Build relationships with our venue partners, help them through the onboarding process, and ensure long-term operational success by training them on using our systems and keeping them up to speed on any updates
- Ensuring our portfolio of venues reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
- Developing our venue partners and their business by using our collected user data
- Being responsible for our menu-platform always being up to date with the text and visuals that reflect the Wolt brand
- Helping our onboarding team in any other urgent cases
- Sharing best practices amongst the onboarding team
Our humble expectations
- Excellent interpersonal skills - you will be working with a lot of different people
- Experience in support, administration or office management role is a plus
- Structured, detailed and service-oriented
- Self-starter and a passion for food
- Logical problem-solving skills with a bias for action and impact
- Excellent written and oral communication skills in Polish and good knowledge of English
What we offer
Join an innovative company where creativity and passion drive everything we do. You'll be part of a friendly, supportive team with opportunities to learn about our industry and grow your career.
If you're a foodie at heart, you'll feel right at home here! We also offer nice benefits, including private health insurance and more.
Next steps
After one of our Talent Acquisition Partners reviews your application and finds that you meet the required criteria, you will be invited to take part in the following process:
- Introduction meeting (You to Wolt and Wolt to you)
- Meeting with your potential Manager
- Visit us in our office and show us why you're the best candidate for the role! (Assignment stage)
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.