Main responsibilities are as follows:
Develop and maintain IT infrastructure to ensure business continuity,
Optimize service levels for assigned IT systems and ensure compliance with agreed standards,
Coordinate resolution of service requests, incidents, and problems, including management of related logs,
Lead and manage the production support team (Level 1 support),
Manage teams of specialists in networks, systems, and databases, as well as coordinate external partners,
Provide day-to-day leadership, coaching, and performance management for direct reports,
Oversee implementation activities including design, deployment, and documentation,
Manage infrastructure security processes and ensure compliance with internal policies,
Define and monitor internal and external SLAs,
Build and maintain strong, collaborative relationships with internal and external clients.
CANDIDATE PROFILE:
Proven experience in building and managing teams responsible for IT infrastructure operations in companies with corporate structure,
Strong professional experience in project management and service delivery,
Significant experience in team leadership and people management,
Demonstrated ability to work independently and organize tasks effectively in a complex corporate environment,
Experience in managing IT budgets and optimizing infrastructure resource usage,
Strong analytical skills and problem-solving orientation,
Ability to collaborate effectively with both technical experts and business stakeholders,
Good understanding of IT service delivery and SLA management,
Solid knowledge of core networking technologies: LAN/WAN, TCP/IP, routing, switching
Hands-on experience with virtualization technologies, especially VMware
Working knowledge of VOIP/SIP protocols
Proficiency in operating systems: Linux/Unix and Microsoft Windows
Experience in ensuring IT service security and compliance
University degree in IT, electronics, telecommunications or a related field
Strong communication skills and ability to build relationships across teams
Fluent in Polish and English, French is a plus,
Ability to multitask and remain effective under pressure
The role is located in Warsaw, in the headquarters of Leasing Solutions Poland.