At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Junior Operation and Customer Service Specialist - Deployment Analyst
Job Description:
As part of the POS Deployment team in Europe, we are looking for a Junior Deployment Analyst, This role involves handling POS deployment queries, ensuring successful deliveries, and managing POS recovery. The ideal candidate will resolve delivery/recovery issues, handle queries, and coordinate with external vendors to ensure the best merchant experience. Responsibilities also include managing onhold cases, providing account information, logging jobs, correcting system discrepancies, and making outbound calls to resolve issues when needed.
Responsibilities:
- Resolve POS deployment exceptions and ensure successful deliveries.
- Manage POS recovery for merchant closures.
- Manage POS/EPOS tid addition
- Handle mailbox queries and make outbound calls when needed.
- Coordinate with external vendors to provide missing details and follow up on deliveries.
- Maintain accurate records of deployment activities.
- Respond to assigned cases, requests, and escalations.
- Provide account information and log jobs for terminal deployment and recovery.
- Correct system discrepancies and investigate errors.
Preferred Skills/Experience:
- Effective communication and interpersonal skills.
- Strong problem-solving and negotiation abilities.
- Proficient in using various software packages, including Microsoft Office.
- Ability to identify, resolve, and escalate problems.
- Good time management skills to maximize case resolution while maintaining high quality.
- Knowledge of banking and POS product policies and procedures is an advantage.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.