Job Description Summary
As a Junior Business Operations Specialist, you will manage various stages of the installed base lifecycle—from addition to end-of-life. Your responsibilities will include preparing and entering customer quotations into the Service ERP system, ensuring timely and accurate invoicing for both quoted and additional services, and handling ongoing communication with customers.Job Description
Roles& Responsibilities
Responsible for GEHC customer service contract and warranty loading into all applicable Service ERPs including additions, deletions, and modifications to existing contracts.
Responsible for timely and accurate billing of customers for contract and non-contract services.
Responsible to install base data entry, installed base creation, deletion or modification and provide data quality for assigned area.
Maintain Install database accuracy by supporting field team and external customers via phone and email.
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
Give support to finance and cash collection teams for timely resolution of customer disputes (Concessions, Penalties, Write offs, Credit Notes).
Effectively focus and prioritize various projects, drive process improvement initiatives to standardize & change way of doings.
Play an active role in deployment of the new Service CRM, Service Max, working on data preparation and migration through collaboration with multiple stakeholders.
Support Finance team during month, quarter and year-end financial closing
Ensure prompt customer support for all contract and non-contract related questions.
Complete all planned Quality & Compliance training within the defined deadlines.
Follow Quality Assurance processes including proper archiving of contract and non-contract documentation (proposals, signed contracts, service reports, invoices).
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Identify and report any quality or compliance concerns and take immediate corrective action as required.
Required Qualifications& Requirements:
Bachelor’s Degree in Business or related field of study.
Proficiency in English Excellent organizational and time management skills.
Ability to prioritize and meet deadlines, follow up and attention to detail.
Adaptable to multiple requests and daily changes.
Excellent analytical and communication skills with the ability to communicate with internal& external teams and customers at all levels.
Act effectively and be self-motivated.
Ability to be part of an effective project management.
Ability to show a decision-making capability and take initiative once require.
Ability to focus on process improvements to eliminate non-value-added items.
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Additional Information
Relocation Assistance Provided: No