We are looking for an experienced IT Support Engineer to provide technical assistance and ensure smooth IT operations. The ideal candidate will resolve hardware, software, and network issues while delivering excellent user support in a dynamic environment.
Key Responsibilities:
- Provide first and second-line technical support for desktops, laptops, mobile devices, and printers.
- Install, configure, and maintain operating systems, software applications, and updates.
- Manage user accounts, passwords, and permissions (e.g., Active Directory, Office 365).
- Troubleshoot and resolve network issues (LAN, WAN, Wi-Fi, VPN).
- Provide remote support using tools such as TeamViewer or similar.
- Maintain IT asset inventory and documentation.
- Log and manage incidents and service requests in a ticketing system (e.g., ServiceNow, Jira).
- Ensure adherence to IT security policies and best practices.
- Escalate complex issues to senior engineers when needed.
Requirements:
- Proven experience in an IT support or service desk role.
- Good knowledge of Windows OS and Microsoft Office 365.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with mobile device support and MDM tools is a plus.
- Familiarity with IT service management tools (e.g., ServiceNow, Jira).
- Strong troubleshooting skills and ability to work independently.
- Good communication and interpersonal skills.
- Fluency in English; additional languages are a plus.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) preferred.
Job Type: Contract
Contract length: 5 months
Pay: 90.00zł - 100.00zł per hour
Expected hours: 15 – 25 per week
Work Location: On the road