IT Manager for End User Computing - Gdansk

Are you ready to shape the digital workplace at Arla Foods? We’re looking for a forward-thinking IT leader to head our End User Computing team — driving operational excellence, innovation, and collaboration across our global IT community.

Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation behind many well-known and well-loved brands.

You will become a part of our Global Shared Services in Gdansk. You will join over 580 colleagues dedicated to supporting all of Arla. We currently have an IT Services department and an IT Solutions department dedicated to SAP as well as a variety of app development and implementation projects. Our Procurement, Finance and Logistics departments support a wide range of processes such as purchasing, distribution and sales worldwide.

We have a dedicated HR operations department that ensures the attraction, development and retention of the best talent around the world.

Our newest department Member Relations supports our farmers in their everyday work.

With over 14 years of existence in Gdansk, we offer you wealth of knowledge and the opportunity to participate in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture.

About the job

You will be a part of Delivery Services department, part of IT Services, and will take responsibility for managing our desktop environments and underlying applications.

In this strategic role, you won’t just manage the team — you’ll act as a connector, influencer, and thought leader in shaping how IT services meet the needs of thousands of end users across Arla.

Your goal will be to act as operational leader and ensure, that we meet the needs of the business and comply with the service level agreements agreed with the business and our vendors. You will be working with classic and dedicated devices, co-management, modern and virtual desktop solutions.

As an IT Manager within IT Services at Arla, you will lead business delivery team focused on planning, implementing, and administering modern desktop solutions and applications globally, the underpinning technology, components, processes within internal organization.

Specifically, you will:

• Act as a true leader and people manager for the team
• Represent End User Computing in cross-functional IT forums and drive alignment across teams
• Promote knowledge sharing and collaboration within the wider IT community
• Coach and develop the employees according to Our character and Our Leadership
• Be responsible for planning and execution of activities in alignment with corporate objectives for IT Strategy and business plans
• Work closely with Service Owners, Business Users and dedicated vendors, to provide the best experience and performance to Arla’s end users
• Analyze business needs, trends and strategies  within the area of End User Computing
• Ensure the day-to-day deliveries from our vendors
• Manage the function/team budget and resources
• Deliver solutions to measure end user’s satisfaction effectively
• Make sure agreed SLA and KPI levels are met

Who are you?

A dedicated service-oriented service delivery manager, who…

• Puts people first and inspires team engagement
• Takes full responsibility for service quality and user experience
• Represents the team confidently across the organization
• Resolves conflicts and drives alignment in complex situations
• Has a proven track record of leading global teams and IT projects
• Is comfortable leading cross-functional conversations and supporting broader IT goals

Furthermore: 

• You have few years of hands-on experience in IT (preferable End User Computing area)
• You have strong people leadership skills
• You have Project management skills
• You communicate effortlessly in English 
• You hold a degree in Computer science, bachelor or similar 
• You fully understand ITIL and are familiar with SEFe Agile methodology 

What do we offer?

• Flexible hybrid working time
• Trainings with experts & professional induction in a new position
• Financial support of your education 
• Medical care & life insurance  
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
• Scandinavian working style & no dress code
• Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
• Relocation allowance
• Referral program for employees
• Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
• Additional holiday depending on length of employment (up to 4 days)

 … while in the office you can also use some of below: 

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
• Chill-out rooms with X-box, pool table, board games, football table and swing

Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity.

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.

As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

Shape the Future of Dairy 

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future. 

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry. 

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